IBM Global Services UK

Customer Profile — Corporate / IT

IBM Global Services UK | Website: www.uk.ibm.com | Customer service center providing technical services through outsourcing to customers.

IBM Global Services customers frequently require quick updates on outages, updates on resolutions, and other similar items. IBM Global Services uses PageGate to keep people informed on both a customer and support staff level. Paging has proven especially useful in areas where cell phones have poor reception.

"We have also found paging is useful in areas where cell phones have poor reception, so they can almost be certain messages get through."
— Paul Bonehill, IBM Global Services UK

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