Specialized Remote Installation Assistance
PageGate Platinum customers can have NotePage support engineers remotely log in to your system and seamlessly assist you through the installation and setup process.
Specialized Virtual Training Seminar(s)
No need to worry about training staff on PageGate, we will do that for you. NotePage will setup virtual training seminars you can invite your staff to attend, the seminar(s) can address specific issues or simply the basics. The training is personalized and customized for each PageGate Platinum customer.
Shape the Future
Does your organization have special needs? PageGate Platinum customers can help shape the future of PageGate by providing suggestions to our development team for future releases.
Annual Software Assessment
Once per year, confer with NotePage staff to determine how PageGate's use can be expanded to better meet the needs of your organization. PageGate Platinum's Annual software assessment will insure you are getting the most out of your installation.
NotePager Pro Access
As a PageGate Platinum customer you can extend your messaging with complimentary copies
of NotePager Pro for remote staff and remote locations.
PageGate Platinum customers receive a 10% discount on all of NotePage's other products and product lines
PageGate Platinum customer's automatically receive lifetime Priority Support. Time
is money, so with priority support we guarantee you
priority access to skilled technicians knowledgeable
about PageGate software.
Priority Support has the following additional Benefits:
Free version upgrades - during the priority support
subscription period all version upgrades will be made
available free of charge.
Guaranteed response time - If
you call between the hours of 9:00 and 5:00 EST on a
workday and no technician is available we guarantee
a technician will call back within 2 hours. (please
note: This does not guarantee that your problem will
be resolved within 2 hours, it does however guarantee
that you sill speak to a qualified technician within
a maximum of 2 hours.) Phone calls received outside
normal business hours (9:00-5:00 EST) will be returned
within the first two hours of the next business day.
Priority response - Phone calls
from customers who have upgraded to priority support,
will receive priority handling.The call will be moved
to the beginning of the queue, and handled before non-priority
Notification of point releases
- Priority support customers will be given notification
of point releases.
Access to beta copies - Priority
subscribers will have advance access to beta copies
of future PageGate versions. This will allow you to
plan ahead, provide feedback in the development process,
and possibly even help determine new features to be
Priority access to senior engineers
- Priority access to senior engineers for any escalated
Call backs - No more waiting
on hold! If a technician is not immediately available
when you call, the next available technician will call
PageGate Platinum is $9,995.00