PageGate Priority Support

During the priority support subscription period all version upgrades will be made available free of charge.

You must have PageGate Priority Support for phone support. All other customers can receive support via email and forums.

If you call between the hours of 9:00 and 5:00 EST on a workday and no technician is available we guarantee a technician will call back within 4 hours. (please note: This does not guarantee that your problem will be resolved within 4 hours, it does however guarantee that you will speak to a qualified technician within a maximum of 4 hours.) Phone calls received outside normal business hours (9:00-5:00 EST) will be returned within the first two hours of the next business day.

Assistance with custom filter script development. NotePage technical support will assist with the development of custom scripts to meet specific business needs.

Priority subscribers will have advance access to beta copies of future PageGate versions. This will allow you to plan ahead, provide feedback in the development process, and possibly even help determine new features to be included.

Priority support customers will be given notification of point releases.

Priority access to senior engineers for any escalated issues.

Priority access to senior engineers for any escalated issues.