Power outages affect millions of people and cost businesses billions of dollars annually. Electric utilities use SMS text messaging to coordinate rapid restoration efforts and keep customers informed throughout the outage lifecycle.
Outage Notification and Coordination
When outages occur, electric utilities must quickly notify field crews, coordinate with mutual aid partners, and communicate with affected customers. SMS allows all of this to happen simultaneously, with automated systems generating and sending alerts the moment an outage is detected.
Restoration Updates
Proactive restoration updates via SMS significantly reduce inbound call volume during outages. Customers appreciate being kept informed, and utilities benefit from reduced call center strain. Automated updates can notify customers when crews are dispatched, when estimated restoration times are updated, and when power is restored.
