Biddeford Police Department

Customer Profile — Government / Public Safety

Biddeford Police Department | Website: www.bpd.net | Responsible for communications for all public safety issues in the city.

Biddeford Police Department uses NotePage's messaging software to notify police and communications personnel, emergency vehicles, department heads and managers, and school administrators. They integrated pagers into their notifications policies, replacing paper lists and manual phone calls with automated group messaging.

"We have supplied all of our police and communications personnel, all emergency vehicles, department heads and managers, and school administrators with pagers and/or cellphone/pagers. We have tightly integrated the use of pagers into our notifications policies. We used to have paper lists of personnel to notify for specific types of incidents. A dispatcher would be charged with the responsibility of going down the list and calling each person, and logging each notification. Now we just name a pager group after each type of incident and send a message to that group."

— Sgt. Bruce N. Audie, Biddeford Police Department

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