Integration with ServiceNow

PageGate integrates with ServiceNow using the GetWeb interface with an ad-hoc SMS configuration. ServiceNow can issue GET/POST web methods for ticket creation, escalation, password resets, schedule changes, and more.

Step 1 — Prepare PageGate's GetWeb Module

Follow the web interface video tutorial ↗ to configure GetWeb, then set up your SMS carrier. See also: how PageGate sends SMS ↗

Step 2 — Create an Ad-Hoc Recipient

Open PageGate Admin. Right click Recipients, select Add.
Specify the following:
Full Name: adhoc
Recipient: adhoc
Type: Ad-Hoc
Carrier: [Your SMS carrier]
Max Chars: [Desired message length]
Click Apply.

Step 3 — Configure ServiceNow to Call PageGate

Use this URL format in ServiceNow's notification action:

http://YourPGserver/YourScriptFolder/webgate.exe?USER=adhoc&SUBJECT=CellNumber&FRM=SenderValue&MSG=Example+message

USER — static reference to the ad-hoc recipient (e.g. adhoc)
SUBJECT — cell phone number (no spaces or dashes)
FRM — the sender value for the message
MSG — the message text

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Integration with ServiceNow

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