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How PageGate Sends SMS Video Tutorial

How PageGate Sends SMS


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How PageGate Sends SMS Transcript for Video:
Welcome to the video tutorial on how to send SMS with PageGate. In this tutorial, we'll be going over how to send text messages using your internet connection or cellular hardware.

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Sending text messages/SMS is fairly easy to do and there are two primary methods delivery: internet and cellular hardware.

There are benefits and drawbacks to either method of delivery. Cellular hardware is, by far, the most reliable method of sending SMS but it does require hardware to function. Using your internet connection is the cheaper configuration but some internet hosts can be a little unreliable and this type of messaging makes PageGate reliant on your internet connection; if it ever goes down, you won't be able to deliver your messages.

With regards to the internet method of delivering SMS, most carriers in the US and Canada support at least one internet protocol as a free, public access gateway. However, of the available internet protocols to use, most carriers also only support the least efficient and most issue prone protocol (which is SMTP/Email) for free, public access. Carriers outside of the US and Canada typically do not support internet based methods of sending SMS and must be messaged by cellular hardware.

Sending text messages with your internet connection can be done in a few ways; you can send text messages to cell phones directly through their carrier service or you can use a message aggregation service like I Am Responding, Active911, FireTextResponse, The Fire Horn, Clickatel, Infobip and similar.

Sending an SMS through a carrier by your internet connection can be done with one of three protocols. Listed from most to least efficient, they are:

•SNPP
•WCTP
•SMTP

Of those protocols, most carriers in the US and Canada only support SMTP for free public access and this is likely they protocol you'll use to configure most of your carriers.

Some cell phone carriers support SNPP and WCTP but these gateways are usually a part of the carrier's paid enterprise network, so you have to register with them to access those protocols. For example, Verizon's Enterprise Messaging Access Gateway (EMAG) supports SNPP and WCTP but you must be a registered member of EMAG to gain access to those priority hosts. The same is true for Sprint and AT&T's SNPP and WCTP gateways.

Message aggregators are services that offer a web API or host for you to submit messages to and they handle the delivery of the SMS to the phone. Examples of these companies are Infobip, Clickatel, Active911, I Am Responding and TigerText, just to name a scant few.

It is important to note that using your internet connection to send messages makes PageGate reliant on your internet connection; if the internet ever goes down, PageGate won't be able to deliver your messages.

Configuration steps for each method of delivery can be found on our support site (http://www.notepage.net/support.htm) and also in our PageGate video tutorials.

Cellular hardware, on the other hand, does not rely on your internet connection and provides a cellular connection of its own. Cellular hardware is the single most reliable and efficient method of sending SMS as you're interfacing with hardware that allows you to send and receive SMS in the same manner as a cell phone. This means that nothing short of hardware failure or the cell towers in your area going down would prevent your messages from going through. This is the method of delivery we recommend for high priority traffic such as messages to EMS personnel, fire fighters, police officers and other  types of critical messages. The drawback is that cellular hardware must have cellular service, which does mean that the device(s) will need a cell plan with texting.

SMS capable cellular hardware comes in three varieties: cellular modem, router and gateway.

It's also possible to turn an Android phone in to a cellular modem with NotePage's new Android SMS Gateway App. When the smart phone is connected by wifi to the same network as the PageGate server, this app grants PageGate access to the smart phone and allows PageGate to use that cell phone to send and receive text messages. It is important to note that all carrier rules regarding sending text messages for the cell phone plan on the phone apply.

The basic device, a cellular modem, connects to the system PageGate is installed on by USB or RS232 and provides a COM port in the operating system. If PageGate is running in a virtual environment, you can also connect a cellular modem to a COM port virtualizer that provides the COM port to the virtual machine. This grants PageGate access to the cellular modem, which allows it to send and receive text messages just like a cell phone does. A good example of a cellular modem is Multitech's MTC-H5 series. It's also important to note that there are COM port virtualizers that will allow you to access a cellular modem from a virtual server. So, if you have PageGate installed in a virtual environment, it's still entirely possible to use cellular modems.

Cellular routers and gateways can be accessed by TCP, so you don't have to connect them to PageGate PC; they just need to be connected to your network and configured appropriately to receive messaging commands. Multitech's rCell 100 and Airlink's GX450 are good examples of cellular routers and gateways.

It's also important to note that carriers outside of the US and Canada typically do not support any internet based method of sending SMS and you must use cellular hardware.

Configuration steps for each method of delivery can be found on our support site (http://www.notepage.net/pagegate-support.htm) and also in our PageGate video tutorials.

Click Finish to finalize the installation.PageGate. For more tutorials, including how to register PageGate, please visit our website, www.notepage.net

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