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Infrature Contact Center Software

Solution Overview: Infrature Contact Center software dramatically improves service and support by maximizing company resources. It allows people to contact you via phone, e-mail, and web submissions. A triage system, identifies and prioritizes submissions. The tickets are assigned to the appropriate person based on job function and skill. Tickets can be scheduled, suspended or closed due to non-responsive contacts. Triaging enables less experienced personnel to handle customer assistance.

Benefits: The combined power of Contact Center and PageGate allow for responsive action.


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