Solution Overview: Infrature Contact Center software
dramatically improves service and support by maximizing
company resources. It allows people to contact you via
phone, e-mail, and web submissions. A triage system,
identifies and prioritizes submissions. The tickets are
assigned to the appropriate person based on job function
and skill. Tickets can be scheduled, suspended or closed
due to non-responsive contacts. Triaging enables less
experienced personnel to handle customer assistance.
Benefits: The combined power of Contact Center and
PageGate allow for responsive action.