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Features & Benefits

Persistech Contact Center: Dramatically improves service and support by maximizing help desk resources.

Contact Center:

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multiple submission methods - email, web, inbound and outbound telephone calls
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automatic ticket distribution with screen-pops - automatic prioritzation based on problem type, day of week, site, and custom business rules
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triage - auto creation, ticket numbering and activation of contact tickets, ticket scheduling, suspending and automatic ticket close
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searches - name (site or contact), telephone and ticket number
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logs and reports - contact volumes, time to contact and contacts resolution, problem type and severity breakdown, standard SQL data formats

PageGate Features & Benefits: PageGate is a network paging/SMS gateway that sends text messages or numeric messages to alphanumeric pagers, cellular phones, PIMs or pager cards. PageGate uses interfaces to send text messages.

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Web messaging (intranet and Internet)
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Email notification and email text messaging
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Can run as a system service
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Log of message transmissions
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Transmission to single or mutiple mobile phones
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Supports multiple modems and/or direct connection to the telecom terminal
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Group paging, pre-programmed text messages, on-call paging and scheduled text messaging
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Scanning of a predetermined file for text messages
Combined Benefit of PageGate & Persistech Contact Center - Receive instant notification on pagers and mobile phones, when contact center requires remote contact.

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Features & Benefits
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Technical Support - support
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Download - free evaluation download(s)
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Pricing
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Purchase - purchase options
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Persistech - manufacturer home page

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