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Features & Benefits
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Persistech Contact Center:
Dramatically improves service and
support by maximizing help desk resources.
Contact Center:
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multiple
submission methods - email, web, inbound
and outbound telephone calls |
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automatic
ticket distribution with screen-pops
- automatic prioritization based on
problem type, day of week, site, and
custom business rules |
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triage
- auto creation, ticket numbering
and activation of contact tickets,
ticket scheduling, suspending and
automatic ticket close |
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searches
- name (site or contact), telephone
and ticket number |
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logs and
reports - contact volumes, time to
contact and contacts resolution, problem
type and severity breakdown, standard
SQL data formats |
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PageGate Features & Benefits:
PageGate is a network paging/SMS
gateway that sends text messages or
numeric messages to alphanumeric pagers,
cellular phones, PIMs or pager cards.
PageGate uses interfaces to send text
messages.
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Web messaging
(intranet and Internet) |
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Email notification
and email text messaging |
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Can run as a system
service |
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Log of message transmissions |
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Transmission to single
or mutiple mobile phones |
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Supports multiple
modems and/or direct connection
to the telecom terminal |
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Group paging, pre-programmed
text messages, on-call paging and
scheduled text messaging |
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Scanning of a predetermined
file for text messages |
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| Combined Benefit of PageGate
& Persistech Contact Center - Receive
instant notification on pagers and mobile
phones, when contact center requires remote
contact. |
Return to Integration
Partner Directory
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