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SMS and Text Messaging Software Background

Integration with Who's Responding

Steps to Use Who's Responding with PageGate

Steps to Send Text and SMS Messages to Who's Responding

Who's Responding supports receiving messages by SNPP and SMTP. As a result, we can configure PageGate to use the better and more direct SNPP method first and fail over to SMTP if something goes wrong.

Special Notes:

  • Port 444 will need to be open for SNPP traffic.
  • To configure the SMTP failover, you will need to know your SMTP server address, port to connect on and required authentication credentials.

Step 1: Configure  WhosResponding-PRIMARY as a delivery method
Run PG Admin.
Right click Carriers, select Add
2) Specify the following and click Apply:

Carrier: WhosResponding-PRIMARY
Protocol: SNPP
Port: 444
Max Chars: 6000         
3) Go to Carriers - WhosResponding-PRIMARY - Advanced
4) Set Priority to: 1
5) Click Apply

Step 2: Configure WhosResponding-BACKUP as a delivery method
1) Right click Carriers, select Add
2) Specify the following:

Carrier: WhosResponding-BACKUP
Protocol: SMTP
Port: Specify the port required by your SMTP server.
Max Chars: 6000        

3) Go to Carriers - WhosResponding-BACKUP - Advanced
4) Specify the following:
Select 'Deliver through outgoing mail server' and enter your SMTP server address in the 'Relay Server' field.

For example, if you use Office365, you would use as the relay server address.

Specify the required username and password. This is usually a mailbox on your domain and its associated password.

Set 'Priority' to: 1
5) Click Apply
6) Go to Carriers - WhosResponding-BACKUP - Template
7) Specify the following in the 'Settings' section:
From = The value from the username field
From =
8) Click Apply.

Step 3: Configure the failover
1) Go to Carriers - WhosResponding-PRIMARY - Advanced
2) Click the dropdown arrow next to 'Failover' and select: WhosResponding-BACKUP
3) Click Apply

Step 4: Create Recipients tied to the WhosResponding method of delivery
1) Right click Recipients, select Add.

2)  Specify the following:
Full Name: Describe the agency being messaged
Recipient: This field is auto-populated and may need to be edited. When integrating with a CAD system, this field will need to reflect CAD's name.

For example, if CAD is going to dispatch 'Palentine Fire District 2' by calling on the name pfd2, that is the value you would use in this field.
Type: Normal
Carrier: WhosResponding-PRIMARY
Failover: See Failover Scenarios
ID/PIN: The Who's Responding messaging ID.

Typically speaking, Who's Responding will give you an email address per group you want to send to. The prefix of the email address, the part before the @, is what you'll use in the ID/PIN field.

Max Chars: 6000          
3) Click Apply.

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