PageGate can be easily integrated with Samanage by using PageGate's GetMail interface. GetMail gives PageGate the ability to receive an email and translate that in to an SMS, page, update to a web API, etc, and Samanage has the ability to send an email when a trigger condition is met, whether that's ticket escalation, critical alerts or anything you might need.
First, we'll need to configure the GetMail interface to accept messages.
1) Right click on the PG Admin shortcut and select 'Run as Administrator'
1a) If prompted by the UAC, allow the process to continue.
2) Go to Interfaces - GetMail - Settings.
3) Check Enabled.
4) PageGate will accept message addressed to the domain referenced in the 'Local Domain' field. For example, if PageGate is installed on a system whose internal IP is accessible from the Samanage system, you could use the internal IP address of the PageGate server in the 'Local Domain' field. If you do so, you would address email to PageGate as <recipient or group>@<internal IP. Example:IT_Alerts@192.168.1.175
You can also create an email sub-domain or domain and redirect its A and MX records to the PageGate server. For example, let's say we have the domain 'something.com'. We could create 'alert.something.com' or 'sms.something.com' and redirect it to the PageGate server. When you do, use the domain or sub-domain value in the 'Local Domain' field.
For example, let's say we've created the sub-domain pg.something.com and we want to send a message to our priority1 group. We would have Samanage send an email to email@example.com to trigger a message to our recipients.
5) Click Apply.
5a) If prompted, you do want this enabled for all of the recipients and groups.
6) Go to Program - Settings.
7) Check 'GetMail' in the 'Run on this Server' section.
8) Click Apply.
9) If prompted for credentials, leave them blank and click Apply again.
Once you have PageGate ready to receive the email from Samanage, you can configure Samanage to email alerts to PageGate for delivery to your recipients.