General Support Questions
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Can I use Trade Trakker with
NotePager Pro?
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NotePager Pro does not support
integration with Trade Trakker.
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Will NotePager Pro work with
a Cable / DSL modem?
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Yes. NotePager Pro now supports
several Protocols for sending messages to pagers
/ cellular telephones over the Internet. These
Protocols are SMTP, SNPP and WCTP. A list of
Carriers that support these protocols and the
required settings, can be found at:
SMTP: https://www.notepage.net/smtp.htm
SNPP: https://www.notepage.net/snpp.htm
WCTP: https://www.notepage.net/wctp.htm
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Does NotePager Pro support
Two-Way messaging?
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Currently, NotePager Pro only
supports sending messages. Two-Way messaging
is an option that is being explored for a future
release.
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Can NotePager Pro send text
messages to a cellular /mobile phone?
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Most Cellular / Mobile Phones
can accept text messages. The specific service
availability, protocols and ID/PIN formats vary
between Carriers.
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Can NotePager Pro send pictures
and attachments to a cellular /mobile phone?
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NotePager Pro does not support
sending pictures and attachments.
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What is a "Carrier"?
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A Carrier is a Cellular / Mobile
/ Paging service provider.
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Does my carrier support using
a particular protocol?
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Lists of Carriers, organized
by the protocols supported (along with required
settings), can be found at:
SMTP: https://www.notepage.net/smtp.htm
SNPP: https://www.notepage.net/snpp.htm
WCTP: https://www.notepage.net/wctp.htm
TAP: https://www.notepage.net/tap-phone-numbers.htm
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Technical Support
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I entered my registration key,
but I receive an "Invalid Registration Key"
message.
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This is caused by entering
the registration information and key number
incorrectly. Registration information is case,
punctuation, and spelling sensitive. Please
check all of the information as entered, for
errors.
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| Which Initialization
String should I use? |
There is no easy
answer to that question. Many different modem
manufacturers use their own set of init strings.
Init strings may even be different between models
by the same manufacturer. Some common initialization
strings are already programmed in NotePager Pro.
If you have a less well-known brand modem, you
may need to use the documentation with your modem
to create an init string. |
| How fast will my
messages be delivered to my Recipients? |
There is no definitive
answer to this question. Delivery times can vary
due to connection speeds, protocols being used,
the number of recipients the message is sent to
and the Carrier(s) network. |
| Why are some of
my messages are being cut off (truncated)? |
Check the 'Max Chars.'
value for Recipients that are receiving truncated
messages. Characters in messages that exceed this
value will be truncated. 'From' names and 'Subject'
lines ARE considered part of the message and should
be taken into account. |
| Which Operating
Systems does NotePager Pro
work on? |
NotePager Pro will
work on Windows 9x, NT, ME, 2000 and XP. |
| NotePager 32/ NotePager
Pro cannot detect my modem. |
This usually occurs
when either the modem or COM port is in use by
other software. To manually test whether your
modem / COM port is in use, do the following:
" 1.) Start Hyperterminal (Start -> All Programs
-> Accessories -> Communications -> Hyperterminal)
Give this session a name (like 'test')
2.) The next screen will as for a phone number
to dial. Skip down to the third field that is
labeled 'Connect Using', and choose 'COM1' or
'COM2' depending on which port your modem is connected
to.
3.) Set the Baud to 1200, Parity to Even, Data
bits to 7, Stop bits to 1 (flow control doesn't
matter).
4.) You should get a blank terminal screen. Type
AT (the is the Enter key on your
keyboard>. You may or may not see the AT as you
type it, it doesn't matter.
5.) You should get a reply back from the modem
'OK'. 6.) Type ATDT You should hear a dial tone
(make sure the modem's speaker is turned up).
Fax software is one of the
leading causes of NotePager Pro having difficulty
communicating with COM ports/modems
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| NotePager Pro cannot dial my modem. |
Check which COM port NotePager
Pro is trying to use to communicate with your
modem and which one your modem is actually connected
to. To check your modem's port settings from
Windows Control Panel (Windows 9x, NT and ME):
1.) Select 'Start' - 'Settings' - 'Control Panel'
- 'Modem'
2.) On the 'General" tab, select the 'Properties'
button.
3.) The COM port that your modem is using is
listed in a field named 'Port:'
To check your modem's port
settings from Windows Control Panel (Windows
2000 and XP):
1.) Select 'Start' - 'Settings' - 'Control Panel'
- 'Modem' 'Phone and Modem Options'.
2.) The 'Modems" tab will list the modem type
and COM port it is attached to.
To check modem settings in
NotePager Pro: Open NotePager Pro and select
'Tools' - 'Settings' - 'Modem' from the menu.
On the Modem Setup screen there is a setting
for 'Modem Port'. This should match the COM
port that your modem is using.
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| Spell Check is not
working. |
There are three
likely reasons this is happening. The most common
reason is that Spell Check needs to be enabled
in NotePager Pro.
1.) Open NotePager Pro,
2.) Select 'Tools' - 'Settings' - 'General' from
the menu.
3.) Select the 'Enable Spell Check' option.
The remaining two common reasons are usually either
Microsoft Word (97, 2000, XP) is not installed,
or Spell Checking has not installed as an option
in Microsoft Word |
| I receive a "Bad
ID/Pin or the message is too long" error message
in my connection Manager / Dialer Log. |
This is usually
due to having entered an incorrect ID/PIN for
a Recipient. ID/Pin numbers are usually the 7
or 10 digit telephone assigned to the device by
the Carrier. A good rule of thumb is that if you
are using a Toll Free number or one of the Internet
delivery protocols, use the 10-digit telephone
number. |
| My modem does not
hang up. |
You may need to
select another initialization string in your carrier
settings. |
| My carrier supports
the SNPP protocol but I cannot connect to the
SNPP host. |
This issue is usually
caused by either having the incorrect host address
entered in the Carrier's settings or by having
some form of firewall between your computer and
the Internet. Please verify that the Carrier's
SNPP host address is correct. If so, you should
consult either your firewall documentation or
network administrator for assistance in configuring
the correct firewall / network settings. |
NotePager Pro FAQ 