NotePager Pro Technical FAQ

Yes. NotePager Pro now supports several protocols for sending messages to pagers / cellular telephones over the Internet. These protocols are SMTP, SNPP and WCTP. A list of carriers that support these protocols and the required settings can be found at:

• SMTP: notepage.net/smtp.htm
• SNPP: notepage.net/snpp.htm
• WCTP: notepage.net/wctp.htm

Currently, NotePager Pro only supports sending messages. Two-Way messaging is an option that is being explored for a future release.

Most cellular / mobile phones can accept text messages. The specific service availability, protocols and ID/PIN formats vary between carriers.

NotePager Pro does not support sending pictures and attachments.

A Carrier is a cellular / mobile / paging service provider.

Lists of carriers, organized by the protocols supported (along with required settings), can be found at:

• SMTP: notepage.net/smtp.htm
• SNPP: notepage.net/snpp.htm
• WCTP: notepage.net/wctp.htm
• TAP: notepage.net/tap-phone-numbers.htm

This is caused by entering the registration information and key number incorrectly. Registration information is case, punctuation, and spelling sensitive. Please check all of the information as entered for errors.

There is no easy answer to that question. Many different modem manufacturers use their own set of init strings. Init strings may even be different between models by the same manufacturer. Some common initialization strings are already programmed in NotePager Pro. If you have a less well-known brand modem, you may need to use the documentation with your modem to create an init string.

There is no definitive answer to this question. Delivery times can vary due to connection speeds, protocols being used, the number of recipients the message is sent to and the carrier(s) network.

Check the 'Max Chars.' value for recipients that are receiving truncated messages. Characters in messages that exceed this value will be truncated. 'From' names and 'Subject' lines ARE considered part of the message and should be taken into account.

NotePager Pro works on Windows XP (sp3), 2003, Vista, 7, 2008, 8, 8.1, 2012 and newer versions of Microsoft Windows.

This usually occurs when either the modem or COM port is in use by other software. To manually test whether your modem / COM port is in use:

• Start Hyperterminal (Start → All Programs → Accessories → Communications → Hyperterminal) and give this session a name (like 'test').
• On the next screen, skip to the 'Connect Using' field and choose 'COM1' or 'COM2' depending on which port your modem is connected to.
• Set the Baud to 1200, Parity to Even, Data bits to 7, Stop bits to 1.
• You should get a blank terminal screen. Type AT and press Enter. You should get a reply 'OK'.
• Type ATDT — you should hear a dial tone.

Note: Fax software is one of the leading causes of NotePager Pro having difficulty communicating with COM ports/modems.

Check which COM port NotePager Pro is trying to use to communicate with your modem and which one your modem is actually connected to.

Windows XP/2000: Select Start → Settings → Control Panel → Phone and Modem Options. The 'Modems' tab will list the modem type and COM port it is attached to.

In NotePager Pro: Open NotePager Pro and select Tools → Settings → Modem from the menu. On the Modem Setup screen there is a setting for 'Modem Port'. This should match the COM port that your modem is using.

There are three likely reasons this is happening:

• Spell Check needs to be enabled in NotePager Pro. Open NotePager Pro, select Tools → Settings → General, and check 'Enable Spell Check'.
• Microsoft Word (97, 2000, XP) is not installed.
• Spell Checking was not installed as an option in Microsoft Word.

This is usually due to having entered an incorrect ID/PIN for a recipient. ID/Pin numbers are usually the 7 or 10 digit telephone number assigned to the device by the carrier. A good rule of thumb is that if you are using a Toll Free number or one of the Internet delivery protocols, use the 10-digit telephone number.

You may need to select another initialization string in your carrier settings.

This issue is usually caused by either having the incorrect host address entered in the carrier's settings, or by having some form of firewall between your computer and the Internet. Please verify that the carrier's SNPP host address is correct. If so, consult either your firewall documentation or network administrator for assistance in configuring the correct firewall / network settings.