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SMS and Text Messaging Software Background

Integration with Microsoft Systems Manager 2012

Integrating Microsoft Systems Center Operation Manager (SCOM) with PageGate

Steps to Send Text and SMS Messages from Microsoft Systems Center Operations Manager (SCOM)


Follow these steps to use Microsoft SCOM with PageGate
PageGate can be easily integrated with Microsoft System Center Operations Manager (SCOM) 2007/2012 by using the GetAscii interface's command line integration. 

The first step is to create a directory for the command line executable to reside within. If PageGate is installed on the SCOM system, we recommend creating c:\PageGateData\SCOM\. If PageGate is installed on a separate system, this can be a directory that you've shared on the SCOM system or it can be a directory you've shared on the PageGate server for SCOM to reference. However, if GetAscii will be referencing a network resource, you will need to provide a service account to the GetAscii Windows service to allow it permission to access the network location.

Once you have the directory created and accessible from both the PageGate and SCOM systems, here's what you'lll need to do:

1) Open PG Admin.

2) Go to Interfaces - GetAscii - Settings.

3) Set the 'Polling Directory' to the directory you've just created and shared. By default, c:\PageGateData\SCOM\

4) Check Enabled.

5) Click Apply.

6) When prompted, you do want this enabled for all recipients and groups.

Now that the command line executable is available, you'll need to create a 'Notification Channel' in SCOM:

1) In the SCOM Administrator Console, on the left hand side, expand Notifications and select: Channels

2) On the right hand side, click New, then select Command. 

3) Give the Channel a name, something straightforward like 'PageGate Alert' or 'SMS Alert'

4) Click Next.

5) The full path to application should be:
<GetAscii Polling Directory\sendpage32.exe

For example, if you're using c:\PageGateData\SCOM\, your full path would be:
c:\PageGateData\SCOM\sendpage32.exe

As another example, if you're using \\PGServer01\PageGateData\SCOM\, your full path would be:
\\PGServer01\PageGateData\SCOM\sendpage32.exe

6) The Command Line will need to be formatted as follows:
sendpage32.exe <recipient or group> <sender> <message, including SCOM variables>

For example, let's say we want to send a message to the IT_Alerts group from the sender SCOM and that the message should say "Warning: Issue detected, $Data/Context/ DataItem/AlertName$". You would use this Command Line:

sendpage32.exe IT_Alerts SCOM Warning: Issue detected, $Data/Context/ DataItem/AlertName$

7) When finished, click Finish.

Now that you have the alerting channel created, you'll need to assign subscribers to receive the alert:

1) In the SCOM Administrator Console, on the left hand side, expand Notifications and select: Subscribers

2) On the right hand side, click 'New'

3) Provide the necessary information for who should receive the alert, like your Administrators group.

4) Click Next.

5) Select whether you want this notification to alwyas be delivered or only be delivered within a specified timeframe, then click Next again.

Now you'll need to define an 'address' for the subscriber. Note: This is not the cell phone number or direct contact information for the people you want to message, this is an internal reference for SCOM. 

6) Give the address a name, something straightforward like SMS Alert or Text Message Notification. Click Next.

7) In the 'Provide the Channel and Delivery Address' section, enter 'Command' for the Channel Type.

8) In the 'Command Channel', select 'PageGate Alert' or 'SMS Alert' Channel you created earlier.

9) Click Finish.

The last step is to create a subscription.

1) In the SCOM Administrator Console, on the left hand side, expand Notifications and select: Subscriptions

2) On the right hand side, select: New

3) Give the subscription a name, something straightforward like 'PageGate' or 'SMS'.

4) Click Next.

5) Select a notification trigger from the list of available SCOM options.

6) Click Next.

7) Now you'll need to assign a subscriber to the subscription. Click on Add, then Search. 

8) Search for one of your existing subscribers. When you find them, select their name and click 'Add'.

9) In the 'Channel' section, you'll need to assign the new subscription to the 'PageGate Alert' or 'SMS Alert' Channel you created.

10) Click Finish.

At this point, you should now be able to implement your new SMS Alerts notification system.

 


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