Company Name: IBM Global Services UK
Web Address: www.uk.ibm.com
Business Description: IBM Global Services
is a customer service center that provides technical
services through outsourcing to customers.
White Paper: Frequently IBM's Global
Service's customers require quick updates on outages,
updates on resolutions and other similar items.
IBM Global Services, uses PageGate to keep people
informed, both on a customer and support staff
Customer Quote: "We have also found
paging is also useful in areas where cell phones
have poor reception, so they can almost be certain
messages get through".
Paul Bonehill, IBM Global Services UK