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Company Name: IBM Global Services UK
Web Address: www.uk.ibm.com
Business Description: IBM Global Services
is a customer service center that provides technical
services through outsourcing to customers.
White Paper: Frequently IBM's Global
Service's customers require quick updates on outages,
updates on resolutions and other similar items.
IBM Global Services, uses PageGate to keep people
informed, both on a customer and support staff
level.
Customer Quote: "We have also found
paging is also useful in areas where cell phones
have poor reception, so they can almost be certain
messages get through".
Paul Bonehill, IBM Global Services UK
IBM Global Services UK PDF Case Study
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IBM Global Services White Paper 