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Jefferson_IS_guy
Joined: 24 Jul 2007
Posts: 4
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 Posted: Tue Jul 24, 2007 8:53 am Post subject: PageGate "database does not exist" |
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| I am aware of PageGate loaded onto over 25 workstations, but 2 seem to solicit this same error..."database does not exist". Has anyone seen this and have a clue how to resolve it? I installed Pagegate on to a new computer as of yesterday and it loaded correctly and is functioning properly. On the two computers in question, I have uninstalled and reinstalled the application, but to no avail.
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Tech Support
Joined: 25 Aug 2003
Posts: 4387
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| Posted: Tue Jul 24, 2007 8:55 am Post subject: |
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My first instinct would be to check the Windows network settings and network neighborhood to verify that those two workstations can see the appropriate network path to access the database.
If the system can't see the network path, the program can't either. |
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Jefferson_IS_guy
Joined: 24 Jul 2007
Posts: 4
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| Posted: Tue Jul 24, 2007 8:58 am Post subject: |
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| I have checked all of the settings, verified the paths, the correct server and I can ping the database by name.....now what?
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Tech Support
Joined: 25 Aug 2003
Posts: 4387
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| Posted: Tue Jul 24, 2007 9:21 am Post subject: |
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Are you giving the PageGate client the UNC path or are you mapping a drive?
Also, what sort of network permissions do these two users have to the network directory? |
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Jefferson_IS_guy
Joined: 24 Jul 2007
Posts: 4
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| Posted: Wed Jul 25, 2007 8:24 am Post subject: |
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| It is loaded via the pathway not via a mapped drive. I am an admin on the network and I get the error message. The permissions are the same on the other 24 computers, could it be a licensing issue?
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OzCom
Joined: 22 Oct 2003
Posts: 1122
Location: US
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| Posted: Wed Jul 25, 2007 9:22 am Post subject: |
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Are the new workstations Vista by any chance?_________________ Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate |
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Jefferson_IS_guy
Joined: 24 Jul 2007
Posts: 4
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| Posted: Thu Jul 26, 2007 1:58 pm Post subject: |
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| No there are running Windows 2000
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