SNPP with Consolidated

[timrichard]

I'm having problems with Illinois Consolidated using PageGate/Webgate.

This is what happens when I try to send a page using the SNPP to Consolidated.


7/26/2006 12:00:17 AM Module Started
7/26/2006 12:00:18 AM Time synchronized with scheduler
7/26/2006 3:14:01 PM ========================================
7/26/2006 3:14:01 PM Start connection to carrier: ConsolidatedPaging-SNPP
7/26/2006 3:14:01 PM Connect using SNPP protocol
7/26/2006 3:14:02 PM Connected to Host
7/26/2006 3:14:02 PM SNPP Session Started
7/26/2006 3:14:02 PM ----------------------------------------
7/26/2006 3:14:02 PM Working on message to: timrichardsnpp from: Tim
7/26/2006 3:14:02 PM Formatting message
7/26/2006 3:14:02 PM Message contained in single packet
7/26/2006 3:14:37 PM Disconnected from server
7/26/2006 3:14:37 PM Failed Attempt Stn:0 To:timrichardsnpp Frm:Tim Msg:Test
7/26/2006 3:14:37 PM Message not accepted
7/26/2006 3:14:02 PM Sending message

[Tech Support]

Can you please post the settings you are using on the carrier setup screen?

Thanks.

[timrichard]

I sure can.
Carrier: ConsolidatedPaging-SNPP
Protocol:SNPP
Failover:None

[timrichard]

Sorry about that.

[timrichard]

I sure can.
Carrier: ConsolidatedPaging-SNPP
Protocol:SNPP
Failover:None
Host:mail.cpaging.com
Password:
Port:444
Max Chars:160
Msg Limit:0
Drop Non-printable characters:checked

[OzCom]

Have you verified with Consolidated that that particular device (ID) has been configured on their end to accept messages via SNPP?

_________________
Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate

[OzCom]

Additionally, I've never seen a SNPP capable carrier with a hostname "mail.xyz.com" - I'd expect something more like "snpp.xyz.com/444" - you may want to verify with Consolidated that you're using the proper host as well

_________________
Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate

[OzCom]

I just spoke with someone in "Customer Service (?)" at Consolidatred who had no idea what I was talking about when I mentioned SNPP - when I tried to explain - she advised that "...you'll have to call back tomorrow - the paging department is closed today..." - go figure. I'd be willing to bet that they DON'T support SNPP

Consolidated Communications: 800-637-5328

_________________
Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate

[timrichard]

This is what I got from their Sales Rep

Tim,

Our system supports SMTP, SNPP, WCTP protocols..we suggest you use SNPP it
seems to work faster....

Protocol SNPP
Server mail.cpaging.com
port 444
pager id (last 7 digits of the pager number) example 800 412
1234 pager id=4121234
Max Character per page 250
System Time Out 30 Seconds (the page should actually process in a
few seconds, if you reach the time-out something is wrong)

Protocol SMTP
Server mail.cpaging.com
port 25
pager id (last 7 digits of the pager number) example 800 412
1234 pager id=4121234
Max Character per page 250
System Time Out 30 Seconds (the page should actually process in a
few seconds, if you reach the time-out something is wrong)


Pager Email Address (last 7 digits of the pager number @cpaging.com or
@cpaging.net

Let me know if you have any other questions....thanks for letting us
provide paging services for your Hospital.

[timrichard]

I have tried all the protocols that he had listed, but I can only get the SMTP to work.

I also installed the software they provided and set it up to send a message using SNPP, and it still didn't work.

Thanks

[OzCom]

Thanks for the update - now you need to ensure that your device is SNPP enabled on their end (usually a couple of software toggled in their CRM software - don't be surprised if it is not activated by default) - (darned salesmen!) (-;

_________________
Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate

[Tech Support]

I sent a test message from here, and it seemed to go through fine.

You might want to check with your computer/network guys to be sure that port 444 isn't being blocked by a firewall, for outbout traffic.

A simple test to see if port 444 is blocked on your computer is to get out to a Command Prompt (DOS prompt) and type this:

telnet mail.cpaging.com 444

You should get a response back with something like this:

220 IPT Gateway v1.0 ready

If not, then port 444 on your internet connection is blocked.

[timrichard]

I tested this morning with the software from consolidated using INFORAD. I successfully sent a message using SNPP to my pager.

I tried again with the Pagegate, but it is still failing.


Thanks,

[Tech Support]

In PG Admin, go down to 'Logging' -> 'Settings' and make sure the 'Log to Disk' and 'Detailed Log' are both checked.

Send a test page, and then post the end of your PGDial1.log file where it tries to send that message. I bet there are some clues there as to what the problem is.

[timrichard]

7/27/2006 10:47:30 AM ========================================
7/27/2006 10:47:30 AM Start connection to carrier: ConsolidatedPaging-SNPP
7/27/2006 10:47:30 AM Connect using SNPP protocol
7/27/2006 10:47:31 AM Connected to Host
7/27/2006 10:47:31 AM SNPP Session Started
7/27/2006 10:47:31 AM ----------------------------------------
7/27/2006 10:47:31 AM Working on message to: timrichardsnpp from: Tim
7/27/2006 10:47:32 AM Formatting message
7/27/2006 10:47:32 AM Message contained in single packet
7/27/2006 10:47:32 AM Sending message
7/27/2006 10:48:05 AM Message not accepted
7/27/2006 10:48:05 AM Failed Attempt Stn:0 To:timrichardsnpp Frm:Tim Msg:Test
7/27/2006 10:48:05 AM Disconnected from server