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T-Mobile / Possible they could be blocking us?

 
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bhart



Joined: 15 Aug 2012
Posts: 5

PostPosted: Fri Jan 16, 2015 3:40 pm    Post subject: T-Mobile / Possible they could be blocking us? Reply with quote

I have a situation going on with T-Mobile. I am currently using PageGate 5.0 and I am not doing any kind of relay through our local SMTP servers. We are using a sub domain in the settings. x.x.com Last week we notice messages going to 10digit.tmomail.net were not making it to the end users. Looking through our logs we see the following. I have XXX out our domain.

1/16/2015 2:08:24 PM Working on message to: hartbrad from: BHART@XXXX.com
1/16/2015 2:08:24 PM Formatting message
1/16/2015 2:08:24 PM Message contained in single packet
1/16/2015 2:08:24 PM Looking up mailserver for tmomail.net
1/16/2015 2:08:24 PM Trying host: mm3.tmomail.net
1/16/2015 2:08:24 PM Connected to: mm3.tmomail.net
1/16/2015 2:08:26 PM Sending message
1/16/2015 2:08:26 PM Message sent
1/16/2015 2:08:26 PM Closing connection
1/16/2015 2:08:27 PM Disconnected
1/16/2015 2:08:27 PM SUCCESSFUL Stn:4 To:hartbrad Frm:BHART@XXXX.com Msg:Testing T-Mobile Customers<13><10><13><10>
***'this message I amended the from field****

1/16/2015 2:38:50 PM ========================================
1/16/2015 2:38:50 PM Start connection to carrier: T-Mobile
1/16/2015 2:38:50 PM Sending via SMTP
1/16/2015 2:38:50 PM ----------------------------------------
1/16/2015 2:38:50 PM Working on message to: hartbrad from: bhart
1/16/2015 2:38:50 PM Formatting message
1/16/2015 2:38:50 PM Message contained in single packet
1/16/2015 2:38:50 PM Looking up mailserver for tmomail.net
1/16/2015 2:38:50 PM Trying host: mm3.tmomail.net
1/16/2015 2:38:50 PM Connected to: mm3.tmomail.net
1/16/2015 2:38:52 PM Sending message
1/16/2015 2:38:52 PM Message sent
1/16/2015 2:38:52 PM Closing connection
1/16/2015 2:38:52 PM Disconnected
1/16/2015 2:38:52 PM SUCCESSFUL Stn:0 To:hartbrad Frm:bhart Msg:Testing

****This message I just put my name in the from field****

It says messages are successful but the end user never receives the text. If I turn on relay and push through our local SMTP server messages begin working. Has T-Mobile started blocking our subdomain? I created a ticket with them but have not heard anything.

-Brad


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Tech Support



Joined: 25 Aug 2003
Posts: 4041

PostPosted: Fri Jan 16, 2015 4:24 pm    Post subject: Reply with quote

This may sound ilke a bit of a random question but if you open the PG Admin and go to Connectors - Global - SMTP, what do you have specified for the Local Domain field?



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EdMilam(AIS)



Joined: 19 Jan 2015
Posts: 2
Location: La Grange, IL

PostPosted: Mon Jan 19, 2015 2:03 pm    Post subject: Reply with quote

We are experiencing identical problems with T-Mobile.

Ed Milam
AIS Technician
Pleasantview Fire District


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Joined: 25 Aug 2003
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PostPosted: Mon Jan 19, 2015 2:07 pm    Post subject: Reply with quote

If you open the PG Admin and go to Connectors - Global - SMTP, what do you have specified for the Local Domain field?



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EdMilam(AIS)



Joined: 19 Jan 2015
Posts: 2
Location: La Grange, IL

PostPosted: Mon Jan 19, 2015 2:13 pm    Post subject: Reply with quote

Local Domain Field is "plvw.org"


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Joined: 25 Aug 2003
Posts: 4041

PostPosted: Mon Jan 19, 2015 2:22 pm    Post subject: Reply with quote

Hm... I would assume that's the email domain for your organization, in which case we need to take a finer look at the logs. If you would, please email the c:\PageGateData\Logs\*.log files from the PageGate Server to support at notepage dot com



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