PageGate from Windows 7 Workstation frequently fail to send

[sparker652]

Hi All!

We have added a Windows 7 Professional computer to the network. PageGate Client seems to have installed properly and initial tests were fine.

Now we are finding that there are frequent failures for pages sent from THAT workstation ONLY. I thought we added the correct ports to the firewall, but perhaps not. But the really odd thing is that only some pages fail -- this inconsistency adds flavor to the problem!

Any ideas? We're sure the problem has something to do with Windows 7 but are not sure where to start.

Thanks!

Steve

[OzCom]

Remember - the firewall rules shold not matter. PageGate client communicates with PageGate server - the Server engine is what needs access to the outside world. My guess is your issue has to do with UAC - User Access Control - built into Win7. SUGGESTION:

1) UNINSTALL PageGate Client on that PC
2) log off the machine
3) log back in as ADMINISTRATOR (not a user with ADMIN rights - the built in Windows Administrator)
4) Install PageGate Client

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Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate

[Tech Support]

Actually, I think it may have to do with the Sender's Name in the Client, especially if you have your carriers configured for SMTP on the server.

Before you uninstall and reinstall, go to File - Setup and tell me what that particular workstation has for a Sender's Name, then do the same for one of the workstations where it is working, let me know what that workstation's Sender's Name is as well.

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Tech Support
support@notepage.com
http://www.notepage.net

[sparker652]

Dear Support,

Sorry it has taken so long to get reply, but it has taken a while to troubleshoot this problem and come up with some consistency.

I have followed all instructions mentioned so far multiple times with only some success. At this point, if I run the application as an administrator (right click / run as administrator) then it seems to work fine.

What is occurring is that the application cannot see the database path and errors out.

I have a mapped drive "O" that is fully accessible from this workstation by the user logged into the server. Even opening the PageGate folder with either "My Computer" or "Windows Explorer" and THEN launching the application makes no difference.

I have tried setting up the application with both a mapped drive and using a UNC path with the same results.

I canot believe I am the only one having this problem, so answering this on the forum might be helpful. But at the same time, we are interested in upgrading to priority support.

Thanks!

Steve

[NotePage Sales]

Upgrade to Priority Support at http://www.notepage.net/priority-support.htm

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NotePage Sales