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Priority Support
The goal of priority support is to give customers the
opportunity to upgrade and extend their support. Time
is money, so with priority support we guarantee you
priority access to skilled technicians knowledgeable
about PageGate software.
Priority Support has the following Benefits:
Free version upgrades - during the priority support
subscription period all version upgrades will be made
available free of charge.
Guaranteed response time - If you call between
the hours of 9:00 and 5:00 EST on a workday and no technician
is available we guarantee a technician will call back
within 2 hours. (please note: This does not guarantee
that your problem will be resolved within 2 hours, it
does however guarantee that you sill speak to a qualified
technician within a maximum of 2 hours.) Phone calls
received outside normal business hours (9:00-5:00 EST)
will be returned within the first two hours of the next
business day.
Priority response - Phone calls from customers
who have upgraded to priority support, will receive
priority handling.The call will be moved to the beginning
of the queue, and handled before non-priority support
calls.
Notification of point releases - Priority support
customers will be given notification of point releases.
Access to beta copies - Priority subscribers
will have advance access to beta copies of future PageGate
versions. This will allow you to plan ahead, provide
feedback in the development process, and possibly even
help determine new features to be included.
Priority access to senior engineers - Priority
access to senior engineers for any escalated issues.
Call backs - No more waiting on hold! If a technician
is not immediately available when you call, the next
available technician will call you back.
Contacts - Priority support grants subscribers
twelve months of unlimited priority support for two
contacts within their organization.
Priority support is available to registered users of
PageGate software for $ 395.00 per year.
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