The goal of priority support is to give customers the
opportunity to upgrade and extend their support. Time
is money, so with priority support we guarantee you
priority access to skilled technicians knowledgeable
about PageGate software.
Priority Support has the following
Free version upgrades - during the priority support
subscription period all version upgrades will be made
available free of charge.
Guaranteed response time - If
you call between the hours of 9:00 and 5:00 EST on a
workday and no technician is available we guarantee
a technician will call back within 2 hours. (please
note: This does not guarantee that your problem will
be resolved within 2 hours, it does however guarantee
that you sill speak to a qualified technician within
a maximum of 2 hours.) Phone calls received outside
normal business hours (9:00-5:00 EST) will be returned
within the first two hours of the next business day.
Priority response - Phone calls
from customers who have upgraded to priority support,
will receive priority handling.The call will be moved
to the beginning of the queue, and handled before non-priority
Notification of point releases
- Priority support customers will be given notification
of point releases.
Access to beta copies - Priority
subscribers will have advance access to beta copies
of future PageGate versions. This will allow you to
plan ahead, provide feedback in the development process,
and possibly even help determine new features to be
Priority access to senior engineers
- Priority access to senior engineers for any escalated
Call backs - No more waiting
on hold! If a technician is not immediately available
when you call, the next available technician will call
Contacts - Priority support
grants subscribers twelve months of unlimited priority
support for two contacts within their organization.
Priority support is available to registered
users of PageGate software for $ 395.00 per year.