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Skaye
Joined: 29 May 2008
Posts: 7
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 Posted: Wed Apr 21, 2010 9:20 am Post subject: Moving to Vista - what modem should we use |
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| We currenltly run PageGate V5 on an XP Machine with a PCI-based modem - GVC SF-1156IV/R9E (Data-Fax-TAM-Speakerphone PCI). I'm looking for a low-profile voice modem that will work with Vista, in a smaller enclosure. I know WinModems aren't supported, but is there anything else I should look for chipset-wise? I believe the existing modem uses a conexant chipset.
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Tech Support
Joined: 25 Aug 2003
Posts: 4382
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| Posted: Wed Apr 21, 2010 3:38 pm Post subject: |
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| Well, it isn't that WinModems aren't supported it's that they have trouble connecting to TAP terminals. It isn't impossible, just more difficult than a non-WinModem. My best recommendation would be to use a US Robotics external modem, preferrably something Serial rather than USB. |
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Skaye
Joined: 29 May 2008
Posts: 7
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| Posted: Wed Apr 21, 2010 3:38 pm Post subject: |
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| Do you have any specific model #'s I can look for?
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Tech Support
Joined: 25 Aug 2003
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| Posted: Wed Apr 21, 2010 3:52 pm Post subject: |
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| Well, one that's always worked well for me is the US Robotics Sportster 33.6 |
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Skaye
Joined: 29 May 2008
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Tech Support
Joined: 25 Aug 2003
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| Posted: Wed Apr 21, 2010 4:00 pm Post subject: |
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| Just out of curiosity, do you use the GetTONE module for PageGate? If not, you wouldn't really need the voice capability on the modem. |
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Skaye
Joined: 29 May 2008
Posts: 7
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| Posted: Wed Apr 21, 2010 4:02 pm Post subject: |
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| Yeah, we do use that functionality. We tried several modems that would not respond to the "GetTouchTones" tones no matter what we did. The other issue is that our existing Vista boxes only have one external serial port, so we would need one internal and one external modem.
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Tech Support
Joined: 25 Aug 2003
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| Posted: Wed Apr 21, 2010 4:03 pm Post subject: |
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| Right... in that case, unfortunately, I don't have any specific make/model of modem that I've used personally. |
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Skaye
Joined: 29 May 2008
Posts: 7
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| Posted: Wed Apr 21, 2010 4:04 pm Post subject: |
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| For others that use this GetTouchTones functionality, have you seen any trends in terms of modems used? We are dead in the water unless we find one we know absolutely works.
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