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Jholmes
Joined: 22 Sep 2009
Posts: 7
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 Posted: Tue Sep 22, 2009 11:38 am Post subject: Pagegate client to open on a wan connection |
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| I have serveral remote office location I load the computer from a install folder on my file server. The client loads ok then when I first start up the client I have to change the Pagegate path the location of the server. When my user go to start to open Pagegate it can take between 7 to 10 minutes before it will open. We have pagegate running a Wan network could this be a problem we have T-1 accross all the Wan.
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Tech Support
Joined: 25 Aug 2003
Posts: 4382
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| Posted: Tue Sep 22, 2009 11:59 am Post subject: |
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| Quite possibly. My one question is, are you access via IP or Machine name? Mapped drive or UNC path? |
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Jholmes
Joined: 22 Sep 2009
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| Posted: Tue Sep 22, 2009 3:20 pm Post subject: |
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| Pagegate has a mapped drive to the server where is located.
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Tech Support
Joined: 25 Aug 2003
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| Posted: Tue Sep 22, 2009 3:30 pm Post subject: |
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| Try switching the path to a UNC path using the IP address and see if it loads any faster. |
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Jholmes
Joined: 22 Sep 2009
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| Posted: Wed Sep 23, 2009 7:35 am Post subject: |
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| I tried the UNC path and it took about 30 more seconds that the mapped drive way any more advise have you ever seen pagegate ran accross a Wan with different subnet's at each location?
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Tech Support
Joined: 25 Aug 2003
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| Posted: Wed Sep 23, 2009 8:15 am Post subject: |
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| Hmm... I figured it might not take it quite as long if the system didn't have to do a name server lookup with the UNC path but if the mapped drive is faster, I suppose stay with that. To answer your question, I haven't seen a situation quite like this, where each location has a different subnet. Really, the client just accesses the database path in the same manner that any other Windows process (like the Windows Explorer) does. |
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Jholmes
Joined: 22 Sep 2009
Posts: 7
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| Posted: Wed Sep 23, 2009 8:27 am Post subject: |
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| Does the drive mapping need to go all the way to the database ot just the Pagegate folder?
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Tech Support
Joined: 25 Aug 2003
Posts: 4382
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| Posted: Wed Sep 23, 2009 8:29 am Post subject: |
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| Either, really. As long as the 'database path' goes to the database, that's all that really matters. Of course, if the mapped drive association is directly to the database directory, that may save a second or two on your DNS lookups as the system tries to browse the network for the path. |
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