Chief Messaging supports receiving messages by SNPP and SMTP. As a result, we can configure PageGate to use the better and more direct SNPP method first and fail over to SMTP if something goes wrong.
Special Notes:- Port 444 will need to be open for SNPP traffic.
- To configure the SMTP failover, you will need to know your SMTP server address, port to connect on and required authentication credentials.
Step 1 — Configure ChiefMessaging-PRIMARY (SNPP)
Port 444 will need to be open for SNPP traffic. To configure the SMTP failover, you will need to know your SMTP server address, port and authentication credentials.
Run PG Admin.
Right click Carriers, select Add.
Specify the following:
Carrier: ChiefMessaging-PRIMARY
Protocol: SNPP
Host: snpp.chiefcadpage.com
Port: 444
Max Chars: 6000
Go to Carriers — ChiefMessaging-PRIMARY — Advanced.
Set Priority to: 1
Click Apply.
Step 2 — Configure ChiefMessaging-BACKUP (SMTP)
Right click Carriers, select Add.
Specify the following:
Carrier: ChiefMessaging-BACKUP
Protocol: SMTP
Host: alert.active911.com
Port: [Port required by your SMTP server]
Max Chars: 6000
Go to Carriers — ChiefMessaging-BACKUP — Advanced.
Select the Deliver through outgoing mail server option and enter your SMTP server address in the Relay Server field.
Example for Office365: smtp.office365.com
Specify the required username and password. Set Priority to: 1
Go to Carriers — ChiefMessaging-BACKUP — Template.
In the
Settings section specify:
From = [The value from the username field]
EXAMPLE: From = CAD@notepage.com
Click Apply.
Step 3 — Configure the Failover
Go to Carriers — ChiefMessaging-PRIMARY — Advanced.
Click the dropdown next to Failover and select: ChiefMessaging-BACKUP
Click Apply.
Step 4 — Create Recipients
Right click Recipients, select Add.
Specify the following:
Full Name: [Agency being messaged]
Type: Normal
Carrier: ChiefMessaging-PRIMARY
ID/PIN: [Chief Messaging ID — the prefix before the @ in the email address]
Example: if address is uxW900@chiefcadpage.com, use uxW900
Max Chars: 6000
When integrating with a CAD system, the Recipient field will need to reflect CAD's name for this recipient. For example, if CAD dispatches by calling on the name pfd2, use that value.
Click Apply.
Return to Delivery Services
