Company Name: West Telemarketing
Business Description: West Telemarketing is an inbound
telemarketing firm typically responsible for fielding
calls about promotions seen on TV or radio.
White Paper: West Telemarketing uses PageGate
integrated with Help Desk software to field technincal
support calls from operators who have difficulties
with their systems, phone lines or scripting.
If operators systems are down they are unable
to process orders, so priorities are affixed to
the messages and technicians are paged out when
appropriate. West also uses PageGate to monitor
escalations on the production floor and keep all
parties involved of event status.
Tim Brehm, West Telemarketing