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How to Prioritize Messages Video Tutorial

How to Prioritize Messages


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How to Prioritize Messages Transcript for Video:
Welcome to the overview of PageGate’s priority system. In this video tutorial, we’ll be going over how to assign priority values and how the priority system works.

PageGate’s priority system can be implemented at two levels:

  • Carrier
  • Recipient

To configure the priority system, you must first configure Carriers and Recipients in the program. Let’s go over the Carrier priority values first.

In the Advanced sub-section of every carrier, you’ll see the Priority field.

Priority is on a sliding scale from 1 being the single most important thing to 36000 being the single least important thing. By default, everything starts on an even footing with 100 priority, which means that messages are handled in a first in, first out fashion.

So, let’s say we have a normal email carrier, a normal text messaging carrier and a high priority alerting carrier. We would want to go in to the Advanced sub-section of the high priority carrier and set its value lower than any other carrier. That way, we tell PageGate that messages to this service are more important than other messages and should be delivered first, even if there are other messages in the queue.

Carriers that share a priority value will have their messages delivered in a first in, first out fashion. Otherwise, messages are handled by specific order of priority.

Now let’s go over recipient priority values.

In the Advanced sub-section of every recipient, you’ll see the Priority field.

Priority is on a sliding scale from 1 being the single most important thing to 36000 being the single least important thing. By default, every recipient starts on an even footing with 100 priority, which means that messages are handled in a first in, first out fashion.

For example, let’s say that we want our two IT Supervisors to receive their messages before everyone else. We would go to the recipients section, and then go in to the Advanced sub-section of those recipients. Once there, we would want to set the priority value to something lower than everyone else’s value.

Recipients that share a priority value will have their messages delivered in a first in, first out fashion. Otherwise, messages are handled by specific order of priority.

This concludes the video tutorial on PageGate’s priority system.

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