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How to Configure Fax Delivery with a Modem Video Tutorial

How to Configure Fax Delivery With a Modem

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How to Configure Fax Delivery with a Modem Transcript for Video:
Welcome to the video tutorial on how to configure PageGate to send faxes with a modem.

To start, you’ll need a fax capable modem connected to the computer. You’ll also need to make sure that you install the driver for the device in Windows and that you know the COM port of the device before you begin. Typically speaking, the COM port information can be found under the Modems tab in the ‘Phone and Modem’ section of the Control Panel Windows.

Once you have that COM port information, here’s what we’ll need to do in PageGate.

First, open the PageGate Admin.

Next, we’ll need to tell PageGate where to find the modem. To do that, go to the Connectors section. Any connector you have licensed can be configured to use a modem but each connector can only use one modem at a time. If you have multiple modems, you will need multiple connectors – one for each device.

In this example, go to Connector 1 – Settings.

Down on the bottom, set the ‘Serial Port’ field to match the COM port of the modem.

Click Apply.

Now that we’ve told PageGate where the modem is, we’ll need to tell it how to format fax negotiations. Effectively, we’re telling the program how to speak ‘fax’. To do that, right click on the Carriers section and select Add.

Give the carrier a name, something straightforward like Fax or Faxing

Set the Protocol to: FAX
Set the ‘Init String’ field to (auto) to have the program automatically determine the best AT string to use. If you’re already familiar with your modem’s AT command set, you can manually enter a custom value or modify one of our preset values.

The Fax Class should match the class of the fax machine(s) you’re dialing in to. The most common fax class is 2 but if you’re unsure of what class to set, we recommend contacting the receiving fax operator as their receiving fax machine will determine this value.

Leave the Max Chars at 6000, then click Apply.

Now that we’ve told PageGate both where the modem is and how to speak in fax, we’ll need to tell it what fax machines to dial and how to format the transmitted faxes. To do that, right click on Recipients and select Add.

Give the recipient a name. Set the carrier to your faxing carrier. In the ‘Phone Num’ field, enter the fax number you want to dial. Click Apply.

Go to Recipients – your new recipient – Template.

You may want to modify the output so that the information maintains the look of a facsimile transmission rather than raw text output. Here in the "Message" section, you can enter the template and all important variables.
For example, you could structure the template like this:
FROM: <Your Name here>
TO:   %Recipient%
SENT:  %Date% %Time%
SUBJECT:  %Subject%

When finished, click Apply.

This concludes the video tutorial on how to configure PageGate to deliver faxes with a modem. For more information, including how to configure the program to deliver faxes with a local or network Microsoft Fax Server, please visit our website,

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