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Company Name: SynchroSERV
Address: www.synchroserv.com
Business Description: SynchroSERV is an out-source
contact center focused exclusively on the Real Estate
industry. The primary role of SynchroSERV is to manage
tenant requests on behalf of landlords. The re-brandable
contact center is driven off of a proprietary hardware/software
platform that has a unique ability to allow landlords
to retain control of service standards while outsourcing
the work load of handling routine tenant requests. When
a landlord out-sources their tenant service management
to SynchroSERV all tenant initiated contacts (phone/web/e-mail)
are intercepted by SynchroSERV and acting under the
landlords brand the tenant requests are managed from
beginning to end. SynchroSERV services include tracking
of requests, real time delivery to the landlords chosen
service provider, monitoring provider performance according
to the landlords service standards for completion and
notifying the landlord of service delivery exceptions
according to the landlord's instructions.
White Paper: When a request comes in to SynchroSERV
(tens of thousands of times per year) a formal
service request is created. This service request
may itself have many Work Orders. The SynchroSERV
software allows a landlord to specify which service
provider (and even which technician) to use for
a given service for a given tenant at a given
time of day. The system also allows every provider
(and technician) to specify their preferred method
of contact (PMOC). SynchroSERV uses PageGate to
send Work Orders to those providers who have chosen
paging as their PMOC. PageGate allows them to
deliver the Work Order as close to real-time as
possible.
Customer Quote: "Tenant calls come first and
we can't afford to have an agent standing at a
fax machine (nor can we afford for a message to
get dropped mid process). Our entire system is
built around automating back-end processes so
that agents, our most valuable resource, are able
to focus on interacting with tenants. Having a
backend paging solution that we can trust is critical
to delivering the level of service that we commit
to."
John McDonald, SynchroSERV
SyncrhoSERV PDF Case Study
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SyncroSERV White Paper 