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Priority Support
The goal of priority support is to give customers the
opportunity to upgrade and extend their support. Time
is money, so with priority support we guarantee you
priority access to skilled technicians knowledgeable
about PageGate software.
Priority Support has the following
Benefits:
Free version upgrades
During the priority support
subscription period all version upgrades will be made
available free of charge.
Guaranteed response time
If
you call between the hours of 9:00 and 5:00 EST on a
workday and no technician is available we guarantee
a technician will call back within 4 hours. (please
note: This does not guarantee that your problem will
be resolved within 4 hours, it does however guarantee
that you sill speak to a qualified technician within
a maximum of 4 hours.) Phone calls received outside
normal business hours (9:00-5:00 EST) will be returned
within the first two hours of the next business day.
Priority response
Phone calls
from customers who have upgraded to priority support,
will receive priority handling.The call will be moved
to the beginning of the queue, and handled before non-priority
support calls.
Custom Filter Script Assistance
Assistance with custom filter script development. NotePage technical support will assist with the development of custom scripts to meet specific business needs.
Notification of point releases
Priority support customers will be given notification
of point releases.
Access to beta copies
Priority
subscribers will have advance access to beta copies
of future PageGate versions. This will allow you to
plan ahead, provide feedback in the development process,
and possibly even help determine new features to be
included.
Priority access to senior engineers
Priority access to senior engineers for any escalated
issues.
Call backs
No more waiting
on hold! If a technician is not immediately available
when you call, the next available technician will call
you back.
Contacts
Priority support
grants subscribers twelve months of unlimited priority
support for two contacts within their organization.
Priority support is available to registered
users of PageGate software for $ 395.00 per year.
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PageGate - Priority Support
