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Company Name: Monroe County 911 Dispatch
Center
Address: www.monroeco911.com
Business Description: The Monroe County Control
Center is the 9-1-1 facility for Monroe County
and portions of Pike County in Northeastern PA.
We have a permanent resident population of 135,000
with a summer visitor population exceeding 1 million.
As such, we handle approximately 750,000 calls
for service per year. Most of these calls can
be classified as non-emergency calls, however,
in a rural area, the 9-1-1 center is the only
'answer' point.
White Paper: "Whether dealing with emergency
or non-emergency calls, we have a definite need
to page certain individuals and groups of individuals
on a fairly frequent basis. We use the NotePage
product with the GUI interface to maintain a database
of a variety of personnel, from search and rescue
teams to coroners and other specialists in addition
to individuals on whom we must rely for assistance."
"Although your website and technical support
were not sure it would run on our individual setup,
we took the chance and are successfully running
the program in a Windows 2000, Windows Terminal
Server and Citrix Metaframe environment. We have
upwards of 20 concurrent users at any given time
and have secured the database administration program
so that the myriad personnel do not have the opportunity
to alter the settings."
"We're very happy with the product and have been
very successful with using it. The reporting feature
is extremely helpful when it is our responsibility
to prove a notification date and time. We've used
the reports to substantiate our testimony in court
cases. The databases are simple to setup and a
breeze to use. Adding or deleting a page, a recipient
or group cannot be simpler!"
"In addition to the great success we've had with
the product, I must also commend Chris in your
Tech Support department. When we were initially
setting up the program on the Terminal Server
and crossing our fingers, he was a great help.
In the days and weeks that followed in the process
of learning how to setup and use the program,
he was invaluable and made my job quite easy.
He replied almost right away to any email or phone
questions I had and always had a solution for
whatever odd question I might have had."
Customer Quote: "I most certainly recommend
your NotePage product with the GUI interface to
any user who is looking for a simple, reliable
solution to network paging. I have recommended
it to several other law enforcement and criminal
justice agencies with whom we work closely, but
have their own network setups."
"We absolutely LOVE the product."
Karen Barwick, Monroe County 911
Monroe County 911 PDF Case Study
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Monroe County 911 White Paper 