Ticket Tracking SMS & Text Message Flow Options Infographic

Ticket Tracking SMS & Text Message Flow: 

Ticket Tracking System Text Message Flow Sample #1
Ticket Tracking Software triggers an event due to an anomaly that is detected. The event can be passed to PageGate any variety of ways, possibly by posting to a webpage, PageGate's web API picks up the message uses the PageGate Filter Script to look for keywords and/or reformats the message based on the defined PageGate Filter Script parameters. PageGate then does any one or combination of the following options including: passes the text message to a messaging aggregator, sends a fax, sends email, updates the Web API, sends text or SMS to cell phone or pager, updates a chat client, sends the message to cellular hardware, executes a batch file or runs a script, initiates a GET/POST to the web, updates the ticket tracking software or sends message to an enterprise messaging solution.

Ticket Tracking System Text Message Flow Sample #2
Ticket Tracking Software triggers an event due to an anomaly that is detected. The event can be passed to PageGate any variety of ways, possibly by posting to a webpage, PageGate's web API picks up the message and then PageGate then does any one or combination of the following options including: passes the text message to a messaging aggregator, sends a fax, sends email, updates the Web API, sends text or SMS to cell phone or pager, updates a chat client, sends the message to cellular hardware, executes a batch file or runs a script or sends message to an enterprise messaging solution.

Ticket Tracking System Text Message Flow Sample #3
Ticket Tracking Software triggers an event due to an anomaly that is detected. The event can be passed to PageGate any variety of ways, possibly by posting to a webpage, PageGate's web API picks up the message uses the PageGate then sends the message to a XMPP chat client. A reply is generated in the XMPP chat client. The PageGate Filter Script evaluates the reply message and looks for keywords and/or reformats the message based on the defined PageGate Filter Script parameters. PageGate initiates a GET/POST to the web, updates the ticket tracking software or sends message to an enterprise messaging solution.