FireTextResponse supports receiving messages by SMTP/Email.
PageGate has the ability to send SMTP/Email messages in one of two ways:
•Direct
Direct delivery configures PageGate to use its own mail server engine to directly negotiate with the outside world.
To configure this method of delivery, you will need to open port 25 and add the public IP address of your PageGate server to the SPF record for your email domain.
•Relayed
Relayed delivery configures PageGate to pass all of its traffic through an SMTP server.
To configure this method of delivery, you will need to know your SMTP server address, port to connect on and required authentication credentials.
Technically, direct delivery is more efficient and reliable because it removes at least one hop in the delivery sequence and also means that PageGate isn't reliant on another mail server for delivery. However, when you use direct delivery for SMTP/Email, you'll need abide by all of the rules required of a mail server because the program will be functioning as a mail server to deliver SMTP/Email on behalf of your email domain.
Due to some of the complications involved in configuring PageGate for direct delivery, it may be more practical to configure PageGate to relay its SMTP/Email traffic through your SMTP/Email server. However, doing so makes PageGate reliant on that mail server for message delivery.
Step 1: Configure FireTextResponse as a delivery method
1)Run PG Admin.
2)Right click Carriers, select Add
3)Specify the following and click Apply:
Carrier: FireTextResponse Protocol: SMTP Host: ftralerts.com or ftralerts.net Port: When relaying SMTP, specify the port required by your SMTP server.
When using direct SMTP, set the port to 25. Max Chars: 6000 |
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4)Go to Carriers - FireTextResponse - Advanced
5)Specify the following:
When relaying SMTP, select the 'Deliver through outgoing mail server' option and enter your SMTP server address in the 'Relay Server' field.
For example, if you use Office365, you would use smtp.office365.com as the relay server address.
Specify the required username and password.
When using direct SMTP, select 'Deliver directly to destination server'.
Set 'Priority' to: 1 |
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6)Click Apply
7)Go to Carriers - FireTextResponse - Template
8)Specify the following in the 'Settings' section:
From = The value from the username field EXAMPLE: From = CAD@notepage.com |
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9)Click Apply.
Step 2: Create Recipients tied to the FireTextResponse method of delivery
1) Right click Recipients, select Add.
2)Specify the following:
Full Name: Describe the agency being messaged Recipient: This field is auto-populated and may need to be edited. When integrating with a CAD system, this field will need to reflect CAD's name.
For example, if CAD is going to dispatch 'Palentine Fire District 2' by calling on the name pfd2, that is the value you would use in this field.
Type: Normal Carrier: FireTextResponse Failover: See Failover Scenarios ID/PIN: The FireTextResponse messaging ID.
Typically speaking, FireTextResponse will give you an email address per group you want to send to. The prefix of the email address, the part before the @, is what you'll use in the ID/PIN field.
For example, if the email address is 4912anh@ftralerts.com, you would use 4912anh in the ID/PIN field.
Max Chars: 6000 |
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3)Click Apply.