PageGate's Global Template is contained in the Program - Template section of the PG Admin.
The Global Template controls the behavior of all messages processed by the PageGate Server. When configuring PageGate to send Email/SMTP, it is incredibly important to properly configure certain global variables. There are also some template variables that modify certain commands and responses to commands in certain protocol negotiations as well. PageGate is pre-loaded with a default template that provides most base functionality, so you may not need to modify the Global Template. However, it is very, very important to make sure that this Template is formatted properly.
To format the Global Template, please review the Template Components section of the documentation.