Configuring Active911

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Active911 supports receiving messages by SNPP and SMTP. As a result, we can configure PageGate to use the better and more direct SNPP method first and fail over to SMTP if something goes wrong.

 

Special Notes:

•Port 444 will need to be open for SNPP traffic.

•To configure the SMTP failover, you will need to know your SMTP server address, port to connect on and required authentication credentials.

 

Step 1: Configure Active911-PRIMARY as a delivery method

1)Run PG Admin.

2)Right click Carriers, select Add

3)Specify the following and click Apply:

Carrier: Active911-PRIMARY

Protocol: SNPP

Host: snpp.active911.xcom

Port: 444

Max Chars: 6000

4)Go to Carriers - Active911-PRIMARY - Advanced

5)Set Priority to: 1

6)Click Apply

 

Step 2: Configure Active911-BACKUP as a delivery method

1)Right click Carriers, select Add

2)Specify the following:

Carrier: Active911-BACKUP

Protocol: SMTP

Host: alert.active911.com

Port: Specify the port required by your SMTP server.

Max Chars: 6000

3)Go to Carriers - Active911-BACKUP - Advanced

4)Specify the following:

Select the 'Deliver through outgoing mail server' option and enter your SMTP server address in the 'Relay Server' field.

 

For example, if you use Office365, you would use smtp.office365.com as the relay server address.

 

Specify the required username and password.

 

Set 'Priority' to: 1

5)Click Apply

6)Go to Carriers - Active911-BACKUP - Template

7)Specify the following in the 'Settings' section:

From = The value from the username field

EXAMPLE:

From = CAD@notepage.com

8)Click Apply.

 

Step 3: Configure the failover

1)Go to Carriers - Active911-PRIMARY - Advanced

2)Click the dropdown arrow next to 'Failover' and select: Active911-BACKUP

3)Click Apply

 

Step 4: Create Recipients tied to the Active911 method of delivery

1) Right click Recipients, select Add.

2)Specify the following:

Full Name: Describe the agency being messaged

Recipient: This field is auto-populated and may need to be edited. When integrating with a CAD system, this field will need to reflect CAD's name.

 

For example, if CAD is going to dispatch 'Palentine Fire District 2' by calling on the name pfd2, that is the value you would use in this field.

Type: Normal

Carrier: Active911-PRIMARY

Failover: See Failover Scenarios

ID/PIN: The Active911 messaging ID. Typically speaking, Active911 will give you an email address per group you want to send to. The prefix of the email address, the part before the @, is what you'll use in the ID/PIN field.

 

For example, if your Active911 ID is 491-x3aAkdbn@alert.active911.com, you would use 491-x3aAkdbn in the ID/PIN field.

Max Chars: 6000
 

3)Click Apply.