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Company Name: Lynchburg Emergency Communications
Center
Address: www.lynchburgva.gov
Business Description: The Lynchburg Emergency
Communications Center is responsible for answering
all 911 emergency calls for the City of Lynchburg,
VA. After assessing the emergency we are also
responsible for emergency dispatch services for
Police, Fire, and EMS.
White Paper/Customer Quote: "Our Computer
Aided Dispatch (CAD) software provider is Open
Software Solutions, Inc. (Greensboro, NC). They
incorporate a paging module into their CAD package
that allows you to define a responding unit's
pager number and have that unit paged with the
pertinent information from the calltaker screen
at the time of dispatch.PageGate is used to negotiate
the information that CAD provides in ASCII format
to a usable message. Also, it allows us to be
able to contact multiple paging products, and
to develop groups of people to be paged in certain
circumstances.
For example, when a structure fire is confirmed
we are responsible for paging the entire Command
Staff of the Fire department...the paging module
(using PageGate) allows us to accomplish paging
this group in minimal time without ever leaving
the CAD calltaker screen. We also page members
of the volunteer rescue squad to calls for service
simultaneously with our normal dispatch process
without any additional work on the dispatcher
YOUR PRODUCT WORKS GREAT!!! We use it on a daily
basis and depend on it as it simplifies making
critical notifications at times of increased workload
on our dispatchers." William Aldrich, Lynchburg
Emergency Communications Center
Lynchburg Emergency Communications PDF Case Study
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Lynchburg Emergency Communications Center White Paper
