Create Tickets in Jira Using PageGate — NotePage, Inc.
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Create Tickets in Jira Using PageGate

PageGate can create tickets in Jira using Jira's REST API. This document covers ticket creation; see also Send Alerts from Jira.

Reference: Jira REST API documentation ↗

Configure a Jira Carrier in PageGate

  1. Open PG Admin. Right click Carriers, select Add.
  2. Specify the following:
    Name: Jira
    Protocol: HTTPPOST
    Host: YourJiraServer/rest/api/2/issue
    Port: 8080 (default; change if your Jira uses a different port)
    Max Chars: 6000
  3. Click Apply.
  4. Go to Carriers — Jira — Template. In the Text section, enter the JSON form for issue creation. Example:
    { "fields": { "project": { "key": "TEST" }, "summary": "%Subject%", "description": "%Message%", "issuetype": { "name": "Bug" } } }
  5. Click Apply.

Optional: Process API Responses

To have PageGate forward Jira's ticket creation response (containing the ticket ID, key, and URL) to a recipient or group, go to Carriers — Jira — Template and in Settings enter:

ResponseRecipient = [name of recipient or group in PageGate]

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