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Company Name: Gaz Metropolitan Plus
Address: www.GazMetPlus.com
Business Description: With 60 field technicians,
$40M in revenue and 45K annual visits, Gaz Metropolitain
Plus (GMP) is the leading natural gas service
provider in the province of Quebec. GMP is a subsidiary,
100% owned, of Gaz Metropolitain in Québec. GMP
offers sales, rental and maintenance services
for natural gas appliances, energy management
services and a variety on protection plans. GMP
is active in residential, commercial and industrial
markets.
White Paper: "Gaz Metropolitan Plus uses
PageGate as a communication tool with the technicians
to broadcast the level of activities in the field.
GMP uses 3 levels of awareness, Green, Yellow
and Red code. In cold weather period, activities
and customers calls are very high and we need
to increase the service level. The technicians
are not always aware of this situation. By paging
the code, the technicians are becoming more sensitive
to the situation and adjusting their work and
time spent at a customer site and concentrate
on emergency first. PageGate can page up to 3
tech per minute. In a matter of minutes, the fleet
can change their mindsettings and at the end the
customer is happy. Louise Goulet, our Logistic
Manager, had to make 60 calls before on top of
her job."
Gaz Metropolitan Plus PDF Case Study
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Gaz Metropolitan Plus White Paper 