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RFD8302
Joined: 22 Jan 2004
Posts: 13
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 Posted: Mon Feb 28, 2005 12:23 pm Post subject: T Mobile Problems |
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I am attempting to use the T-Mobile SMTP connection to send pages to one of our department members. It is working in our alarm room, but I can not get it to work from the computer in our dispatch office.
When I added the SMTP carrier information in the dispatch computer, I noted that there was already a Local Domain Name entered and a DNS server address listed, both different from the listings in our alarm room computer. Initially, I used these listings to set up the SMTP carrier info. In attempting to send the page, it would not go through to the host.
I then changed the Local Domian name and the DNS server info to mirror the alarm room computer and again attempted to send the page with no success contacting the host.
I also made sure that a sender was listed for the system. The dispatch computer works well sending snpp and wctp data.
Can you shed any light on this problem. Thanks!
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RFD8302
Joined: 22 Jan 2004
Posts: 13
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| Posted: Mon Feb 28, 2005 12:30 pm Post subject: Software Version |
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| The first post is for using Notepager Pro software.
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Tech Support
Joined: 25 Aug 2003
Posts: 4395
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| Posted: Mon Feb 28, 2005 12:40 pm Post subject: |
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If you look at the connection log (npp.log), what does it say when attempting to connect to T-Mobile?
Does it actually connect and start delivery to T-Mobile's SMTP Server?
Does T-Mobile reject the messages?
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RFD8302
Joined: 22 Jan 2004
Posts: 13
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| Posted: Mon Feb 28, 2005 12:48 pm Post subject: T Mobile |
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It Reads:
Looking Up mailserver for tmomail.net
Trying host: tmomail.net
Trying host: smtp.mail.readingohio.org
Message not accepted
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Tech Support
Joined: 25 Aug 2003
Posts: 4395
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| Posted: Mon Feb 28, 2005 12:56 pm Post subject: Bad MX record Look-up |
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It looks like your current DNS Servers are returning no MX record for the "tmomail.net" domain.
Try using one of these IP addresses for the "DNS Server 1" entry under your SMTP Carrier;
199.166.28.10
199.5.157.128
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RFD8302
Joined: 22 Jan 2004
Posts: 13
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| Posted: Mon Feb 28, 2005 2:20 pm Post subject: t mobile |
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| The second IP address worked. Thanks for your help!
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bbgirl
Joined: 25 May 2005
Posts: 1
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| Posted: Wed May 25, 2005 9:28 am Post subject: |
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we have the same setup..
"I am attempting to use the T-Mobile SMTP connection to send pages to one of our department members"
and for some reason, this one handheld will not receive the messages.
but all of the others will.
_________________
blackberries are everywhere..
justs look!
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Tech Support
Joined: 25 Aug 2003
Posts: 4395
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| Posted: Fri May 27, 2005 3:23 pm Post subject: |
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If the other Recipients receive messsages, it may just be incorrect settings for that Recipient.
Verify that you are using the correct ID/Pin or Email address in the Recipient's settings.
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