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System Error Code 5. Access is denied

 
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Geo



Joined: 14 Oct 2015
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PostPosted: Wed Oct 14, 2015 12:16 pm    Post subject: System Error Code 5. Access is denied Reply with quote

I tried to upgrade to windows 10 PageGate did not work so I reverted back to Windows 8.1 now I get this error.


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Tech Support



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PostPosted: Wed Oct 14, 2015 12:29 pm    Post subject: Reply with quote

When and where do you see this error?

Also, PageGate should be compatible with Windows 10. What issues did you experience with that operating system?



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Geo



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PostPosted: Wed Oct 14, 2015 12:40 pm    Post subject: Reply with quote

After I tried running the program and it froze, I tried to reinstall


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PostPosted: Wed Oct 14, 2015 12:42 pm    Post subject: Reply with quote

Right but which part of the program? Do you receive that error when trying to run the PageGate Admin or do you see that error in the logs after you try to start the PageGate Server?



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Geo



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PostPosted: Wed Oct 14, 2015 12:49 pm    Post subject: Reply with quote

When I try to install


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Geo



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PostPosted: Wed Oct 14, 2015 12:55 pm    Post subject: Reply with quote

Now I get an erroe #340 Invalid operation in Procedure global_status load


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PostPosted: Wed Oct 14, 2015 12:59 pm    Post subject: Reply with quote

Since the error you're running in to isn't one that PageGate is generating, I did a bit of digging on the error "System Error Code 5. Access is denied". It seems that the error is a user profile access issue and can happen even if the user you're logged in to Windows with is part of the administrators group.

The first thing we'll need to try is turning off the Windows User Accounts Control:

1) In Windows, open the Control Panel.

2) In the View by dropdown, select Small icons.

3) Click User Accounts

4) Click Change User Account Control Settings.

5) Move the slider down to Never notify.

6) Click OK

7) Reboot when asked.

After the system comes back up, please right click on the installation and use the "Run as Administrator" option to launch it and let us know if you still receive the "Error 5".



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Geo



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PostPosted: Wed Oct 14, 2015 1:00 pm    Post subject: Reply with quote

^^ let me try the above
thanks


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Geo



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PostPosted: Wed Oct 14, 2015 1:11 pm    Post subject: Reply with quote

When I rebooted the computer after making these change, The PG Admin and PG Monitor boot but the server does not start


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PostPosted: Wed Oct 14, 2015 1:15 pm    Post subject: Reply with quote

PageGate can run in either Application or Service mode but I would recommend running PageGate as a Windows Service. Here's how:

1) Right click on the shortcut for the PG Admin, left click on 'Run as Administrator'

2) Go to Program - Settings.

3) In the 'Run PageGate As' section, select: Windows Service

4) Click on Apply.

5) When prompted for credentials, leave them blank and click on Apply again.

6) After the 'Switching Run Styles' dialogue has disappeared, open the Windows Service list.

7) Start the PageGate service.



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Geo



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PostPosted: Wed Oct 14, 2015 1:34 pm    Post subject: Reply with quote

Thank you its all up and running, now do I try and upgrade to windows 10 again?


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PostPosted: Wed Oct 14, 2015 1:35 pm    Post subject: Reply with quote

The program is compatible with Windows 10, so you can upgrade as you please. If you do run in to any errors after the upgrade, you may need to reinstall the program so it can re-associate with certain elements of the operating system.



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