SMTP Wont Deliver

[cadmaster]

We restarted PG and now it wont send to certain SMTP servers, Blackberry, ATT, Verizon. It works ok with google.

10/11/2008 5:12:24 AM Start connection to carrier: STANDARDEMAIL
10/11/2008 5:12:24 AM Sending via SMTP
10/11/2008 5:12:24 AM ----------------------------------------
10/11/2008 5:12:24 AM Working on message to: 1234567 from:
10/11/2008 5:12:24 AM Formatting message
10/11/2008 5:12:24 AM Message contained in single packet
10/11/2008 5:12:24 AM Looking up mailserver for vzw.blackberry.net
10/11/2008 5:12:24 AM Trying host: mx01.bis.na.blackberry.com
10/11/2008 5:12:40 AM Connected to: mx01.bis.na.blackberry.com
10/11/2008 5:12:40 AM Disconnected
10/11/2008 5:12:40 AM Trying host: mx02.bis.na.blackberry.com
10/11/2008 5:12:41 AM Connected to: mx02.bis.na.blackberry.com
10/11/2008 5:12:44 AM Disconnected
10/11/2008 5:12:44 AM Trying host: mx03.bis.na.blackberry.com
10/11/2008 5:13:00 AM Connected to: mx03.bis.na.blackberry.com
10/11/2008 5:13:00 AM Disconnected
10/11/2008 5:13:00 AM Trying host: mx04.bis.na.blackberry.com
10/11/2008 5:13:01 AM Connected to: mx04.bis.na.blackberry.com
10/11/2008 5:13:04 AM Disconnected
10/11/2008 5:13:04 AM Message not accepted
10/11/2008 5:13:04 AM Failed Attempt Stn:0 To:1234567 Msg:test
10/11/2008 5:13:04 AM Carrier retry limit reached. Marking pending messages as bad
10/11/2008 5:13:04 AM FAILED Stn:0 To:02817023228 Msg:test


Any suggestions?

[cadmaster]

It's also giving an 'authentication required' in other messages.

[OzCom]

Looks like you're not using a valid ID:

"10/11/2008 5:13:04 AM FAILED Stn:0 To:02817023228 Msg:test"

02817023228 is not a valid #

_________________
Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate

[cadmaster]

We've got multiple variations of recipient names, all which were working fine prior to the restart.

[Tech Support]

Actually, let's see what happens when you do this manual test:

1) In Windows, go to Start - Run.

2) In the Run line, type in the following and click OK: command

3) In the command prompt, type the following and hit enter:

telnet mx01.bis.na.blackberry.com 25

Let us know what happens when you do that.

_________________
Tech Support
support@notepage.com
http://www.notepage.net

[EMS-Medic]

Hello all,

Sorry to drag up an old post but it was the most recent that I could find to indicate the issue that I was experiencing.

Please note that I'm using Windows Vista and 'TELNET' is not a supported command.

This error (shown by the OP was received when attempted to send to different hosts including):
- @rogers.blackberry.net
- @telus.blackberry.net
- @rsar.ca

I should also note that I'm using "NotePager Pro" but am receiving the same error as above which is why I resurrected this post.

Thanks,

[Tech Support]

Here is how to enable telnet in Vista, which should help you troubleshoot the problem:

1. Open the Programs and Features Control Panel applet (Start, Control Panel, Programs and Features).
2. Select "Turn Windows features on or off."
3. Select the Telnet Client option and click OK.
4. A dialog box appears, confirming the installation of new features. After installation is complete, close the main Programs and Features Control Panel applet. The telnet command should now be available.

_________________
Tech Support
support@notepage.com
http://www.notepage.net