Error Running PageGate Client via Citrix/Terminal Session

[pagegateuser]

We have the PageGate Client installed in our Citrix environment. When a user selects to start the PageGate Client we run a script that maps the drive necessary for PageGate to work and then starts PageGate. This works fine for administrators, but not for non-administrators. Non-administrators get the following error message: "Error # 1004 Unknown in Procedure: main" (error window title is "NotePagerNet Fatal Error"). We have proved that the drive is being mapped correctly and that PageGate Client does start, but do not understand why it crashes and produces this error message.

Any help is appreciated.

Thanks.

[Tech Support]

It's a permissions issue. When you're logged in as the Administrator, the your login has full rights to the database directory. When you're logged in as a non-administrative user, it's missing a right. The Client basically needs full control of the database to function properly.

[pagegateuser]

The user used to map the drive to the database directory is always the same. It is hard-coded in the script file mentioned earlier. The administrator/non-administrator users mentioned earlier are the users used to login to Citrix. If the drive is mapped as a user with the correct rights, but the user accessing the drive does not have the correct rights, will this cause the error we are experiencing?

[Tech Support]

Right. The user that's actually running the Client has to have the rights because the Client just uses the rights of whoever is currently logged in.

[NotePage Sales]

Have you considered using PageGate's Web Interface with a web page, which users can access to send messages.

Messages sent from web pages are retrieved by the Web Interface's Windows CGI program (webgate.exe) from your designated web server. PageGate then sends the messages out to the wireless devices.

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NotePage Sales

[pagegateuser]

We have tried several tests to try to get our Citrix environment solution for PageGate working and it always comes down to the point where the user needs to be an administrator in order for PageGate to run successfully. We remote desktop to the server as a non-admin, map the drive to the PageGate database directory, can access the directory and have full rights over its contents, but PageGate does not run. If we do the same test as an administrator (mapping the drive with the same user/password as in the previous test), the access rights to the PageGate database directory are the same, but PageGate runs successfully.

Are there any restrictions we are not aware of pertaining to using PageGate Client in a Terminal Server/Citrix/Shared User environment? It is obvious that we can't make all users administrators on our Citrix server in order for them to use PageGate.

[Tech Support]

Just to verify... when logged in as the non-admin user, can you try creating a blank text file with Word or Notepad, then opening it and editing the file. Then save and close, then delete the file. Do all of these steps in the process work?

[pagegateuser]

Yes, I'm able to do all those steps as the non-admin user, but I still get the original error when attempting to open PagGate.

[Tech Support]

If you would, as a 'regular user', try browsing out to the database folder, right-clicking on the pagegate.mdb file, choosing 'copy', and then right-clicking in a blank area in the same folder, right-clicking and choosing 'paste'. You should get a 'copy of pagegate.mdb' file in the same folder. If that works, it isn't a rights problem with the database file.

The other possible issue is that all the activeX/com controls aren't registered for the regular users. Because the install wasn't run in their environment the regsvr32 stuff wasn't run for them, which normally takes place during install.

When you installed the PageGate client, did you switch citrix into installer mode so that all of your users could run the software?

[pagegateuser]

That was it, we did not install PageGate while Citrix was in installer mode. We just did install it that way and it started working. Thank you for your help.