NEWBIE Change from TAP to SNPP as primary connection HELP!

[jupiterssj4]

Hello,

I just started here at Bath Township in Ohio as admin and need to change the current PageGate v4.0 (registered) from its current TAP as primary connection to SNPP as the primary, but have the TAP used as a backup.

I need step by step instructions on how to do this, the online manual doesn't seem to help.

I have the snpp address entered in the Carrier section of PG Admin and the TAP is also in the Carrier section.

I am confused about how to actually enable it. On the status function, only one dialer is shown active (Dialer 1). I just need to figure out how to make the SNPP the primary connection device and if neccessary, use the TAP as a failover or backup.

Thank you!

[Tech Support]

Here is the step by step process for doing what you want:

1) Open the PageGate Admin.

2) Go into the existing TAP based carrier.

3) Change the protocol to SNPP.

4) Enter the host in the host field.

5) Click on Apply.

6) Right click on Carriers, left click on Add.

7) Name the carrier: Failover

8) Set the protocol to TAP

9) Set the baud rate, parity, data bits, stop bits, and init string to what the previous carriers settings were.

10) Left click on Apply to add the new TAP carrier to the list.

11) Go back into the settings of your first carrier.

12) Set the Failover field to the Failover carrier.

13) Click on Apply.

At this point, we've switched your primary carrier to the SNPP protocol, created a failover TAP carrier, and told the SNPP carrier to use the TAP carrier as the failover.

[jupiterssj4]

Thank you,

There are many older carriers listed also in the list, does it use them in order from top to bottom as a priority? If so, the SNPP one is already listed first and the failover on it is set to the TAP carrier (which is second on the list).

OR Do I HAVE to edit the current one TAP (listed second in the list)

To make the users actually use the SNPP address, do I have to change every single recipient to use the SNPP instead of the TAP or is there a quicker way?

[Tech Support]

The carriers are referenced by the recipients. So, it depends on which recipients you're using as to which carriers are actually used in order of priority. If you have many old carriers in the list that no longer have any recipients tied to them, you can delete those carriers from the list.

[jupiterssj4]

ok I have everything entered, now I need to tell the recipients to use the new snpp, is there a faster way to change all of the recipients to the new connection or do I have to do them all manually.

Thank you for all your help

[Tech Support]

You shouldn't need to change the carrier on the recipients at all if you modified the existing carrier to use the SNPP protocol.

[NotePage Sales]

You may also want to upgrade PageGate v4.0 to v5.

A list of new features and download a free evaluation of PageGate v5 software (2 recipients enabled and restart every 3-5 days) at http://www.notepage.net/pagegate-v5.htm

The upgraded v5 Registration Key is needed to fully register PageGate v5 software.

_________________
NotePage Sales

[jupiterssj4]

Thank you, it seems to be connecting but still fails.

Apparently, American Messaging (the pager company) needs a 10 digit phone number for the pager for the SNPP and a 7 digit pager id number for TAP.

This means that I would have to go fully one way or the other correct?

I changed one user to the new SNPP setting and then sent a test page and it connected and then said Pager ID does not exist. The pager number for him is only 7 digits and the SNPP section on my piece of paper from American Messaging says that it needs the 10 digit phone number

[Tech Support]

That depends on which TAP terminal you're using. If you're dialing into a local TAP terminal, it needs the 7 digit number. If you're dialing into a national terminal, it needs the 10 digit number. I'd recommend contacting American Messaging directly and asking about a national TAP Terminal number to use.

To use the SNPP protocol, you'll definitely need to go into the settings of the recipients and change their ID/PIN from the 7 digit to the 10 digit as the SNPP requires the 10 digit.

Then go into the settings of your TAP carrier and use the TAP number you received from American Messaging.

[jupiterssj4]

I figured it out. For American Messaging, what we use...

TAP only uses the 7 digit phone number

SNPP uses 10 digit phone number (area code)

Does Version 5 support different ID numbers for the same recipients?

OR, what I guess I could do, it would take a long time, but I could make a duplicate entry for every single person and have the 2nd entry use the TAP ID number which is only 7 and the first entry use the 10 digit and use the SNPP, the SNPP would failover to the TAP.
In theory that would work correct? Is there any way to make recipients hidden but still active so that 2 entries for each person wouldn't show up?

I appreiciate you helping me through this. I figured out how to make each SNPP and TAP work now (and tested) but since they require different numbers, it is a pain.

[jupiterssj4]

Ah yes, I will contact them for a national number to use the area code in each number, then it would work with both TAP and SNPP.

Thanks I think that will be all.

Adam