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rdelong1



Joined: 04 Jan 2008
Posts: 5

PostPosted: Fri Jan 04, 2008 2:08 pm    Post subject: set up help!!!! Reply with quote

what is a carrier phone number and how do i find it. our pagers are through american messaging but i don't know what exchange means?!


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Tech Support



Joined: 25 Aug 2003
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PostPosted: Fri Jan 04, 2008 2:15 pm    Post subject: Reply with quote

Since the pagers are through American Messaging, I'd actually recommend using the SNPP protocol instead of the TAP protocol.

Reset the protocol to SNPP and use this for the host: snpp.americanmessaging.net

Then when you configure your recipients, use the 10 digit pager number (no spaces or dashes) as the ID/PIN.



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rdelong1



Joined: 04 Jan 2008
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PostPosted: Mon Jan 14, 2008 1:30 pm    Post subject: Reply with quote

nope unfortunatley it won't connect to carrier....i have the number from the company to use TAP, but when it starts to go through it says you must first dial a one......i'm really stuck here?!


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PostPosted: Mon Jan 14, 2008 1:38 pm    Post subject: Reply with quote

This may sound like an odd question but do you have a modem in your computer? Judging by what you posted, I would assume you do but I wanted to verify.

As for the dialing a one, you would need to do that in the carrier settings. If you go into the carrier settings, it should have a field for the phone number. If you're hearing a message that asks you to enter a 1 before dialing, you'll need to make sure that the phone number in the carrier settings is the full phone number including the 1 and area code.



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rdelong1



Joined: 04 Jan 2008
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PostPosted: Mon Jan 14, 2008 1:50 pm    Post subject: Reply with quote

Yes I havea modem...it says 14,400 fax modem....which is what makes me think i don't need a prefix of 9...but i tired that and it won't work, and I have a 1 in the carrier number and the pager device number. is there a number i can call to have someone walk me through on the phone?


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Tech Support



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PostPosted: Mon Jan 14, 2008 1:55 pm    Post subject: Reply with quote

We have our contact information posted on our website: http://www.notepage.net

Or you can email your contact information to support at notepage dot com and we'll give you a call.



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rdelong1



Joined: 04 Jan 2008
Posts: 5

PostPosted: Mon Jan 14, 2008 2:04 pm    Post subject: Reply with quote

can you call me 812-885-1523???? PLEASE!!!!


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rdelong1



Joined: 04 Jan 2008
Posts: 5

PostPosted: Mon Jan 14, 2008 2:19 pm    Post subject: Reply with quote

nevermind, i found the number...thanks


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PostPosted: Mon Jan 14, 2008 3:19 pm    Post subject: Reply with quote

We managed to get it working with the American Messaging WCTP host since I couldn't figure out why it was asking to use a 1 when we were using a 1 in the phone number and port 444 had been blocked on their network.



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