message not accepted

[robblackburn]

I cannot get messages at this location to be accepted by any carriers - tmobile or verizon. I have the same setup at another location and it works fine. I have imported the carrier and receipent files from the location that works. What could I have wrong. Thanks in advance. Log is attached.

11/12/2007 11:21:22 AM ====================================
11/12/2007 11:21:22 AM Start connection to carrier: Tmobile
11/12/2007 11:21:22 AM Sending via SMTP
11/12/2007 11:21:22 AM ------------------------------------------------
11/12/2007 11:21:22 AM Working on message to: Rob Blackburn from: Administrator
11/12/2007 11:21:22 AM Formatting message
11/12/2007 11:21:22 AM Message contained in single packet
11/12/2007 11:21:22 AM Looking up mailserver for tmomail.net
11/12/2007 11:21:22 AM Trying host: mailx.tmomail.net
11/12/2007 11:21:23 AM Connected to: mailx.tmomail.net
11/12/2007 11:21:40 AM Closing connection
11/12/2007 11:21:40 AM Disconnected
11/12/2007 11:21:40 AM Message not accepted
11/12/2007 11:21:40 AM Failed Attempt To:Rob Blackburn Frm:Administrator Msg:test

[Tech Support]

More often than not, this is caused when something is interfering with port 25 either on your network or on the PC itself. This can be caused by a firewall, antivirus, or port 25 could just be blocked on your network. So, the first thing we need to do is find out if port 25 is open or closed:

1) In Windows, go to the Start menu and click on Run.

2) In the run line, type the following and click on OK: command

3) In the command prompt, type in the following and hit Enter: telnet smtpsp1.vtext.com 25

Let me know what happens.

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Tech Support
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