Limit paging email messages on an account

[rockien]

I have a customer that has around 60 pagers that they use to notify their IT staff when a Server or Switch goes into alarm. They send an email to some or all of the pagers, but their server keeps sending the alarm email every 30 seconds to the same group of pagers, until they shut down the notification server, or clear the alarm.
Our paging system can't deliver that many pages, so this in turn ties up our paging server.
Is there any way to limit per pager how many pages it will accept in a certain time frame? This has become a hugh problem because the customer is upgrading some servers, and creating a lot of alarm emails.

Thanks for any ideas anyone can throw my way.

[Tech Support]

How does their system interface with PageGate? Which module does it use?

[rockien]

They send an email to us using pagernumber@domainname.com, which uses GWTMail.
Right now they are using our adhoc user, but this may have to change. I'm open to just about any change to fix this.

[rockien]

I have been looking and testing with all the settings in Notepage and I can not see any where to control any limits for how many emails for a specified time frame. I tried users, groups, interfaces and connectors.
If there is something I'm missing?
If I need to upgrade I am willing to do that also. I am running PGGmail version 4.0.0.8

Please help, Rockie

[rockien]

To make things worse, I looked at the logs, and when the customers software looses connection to their servers, they send 1 email for each down system (44) to each of the 60 pagers. That totals up to 2640 emails. To add to the problem, they add a disclaimer to the email which files up the total characters limit which is set at 500 characters.
I need help bad!!!!!!!!!!!!!!!

[Tech Support]

The trouble is, there's not really a way in PageGate to limit the number of messages that the GetMail is allowed to process within a given timeframe. It's just not something that can be handled within the program, it handles whatever it's given. I mean, I suppose what you could do is set up the SMTP blocking and add these particular clients to a temporary blacklist until they get their system reconfigured to stop sending out so many errors?

[rockien]

Thanks for the reply. I was hoping that I was missing something. I will have to look at this from a different direction to try and come up with a solution. I'm kind of at a loss right now.