| View previous topic :: View next topic |
| Author |
Message |
ycarver
Joined: 24 Jan 2007
Posts: 5
|
 Posted: Wed Jan 24, 2007 2:27 am Post subject: Can't get PageGate to send pages through a new modem |
 |
|
Hello Tech Support,
I am hoping you can help me with a problem I am having where PageGate refuses to send messages to a paging service we have used and continue to use successfully. What has changed is that the old modem died and we have replaced it with a new NetComm CD2004 - Mega-i-Modem. Below you will find a typical excerpt from the PageGate logs.
Things I have tried thus far
• These init strings defined on the Carrier:
AT&F%C0&U1
AT&F%C0&U0*I5
at+ms=v34,0
• No init strings defined on Dialer 1 and on the Carrier
• The "auto" value for the init string defined on Dialer 1 and Carrier
• Permutations of the above ad infinitum all of which made no difference
• Having the modem disabled and enabled in Windows Server 2003
• Various values for Baud, Parity, Data and Stop values (8, N, 1, 1, etc)
• The modem responds to the Windows diagnostics
• Verified that the modem is set to COM1 and Dialer 1 is set to Serial 1
• This server has used PageGate to send pages perfectly before but ever since the new modem, it now does this... (see the below log)
========================================
24/01/2007 6:09:28 PM Start connection to carrier: Orange
24/01/2007 6:09:28 PM Connect using TAP protocol
24/01/2007 6:09:28 PM Setting communication parameters
24/01/2007 6:09:29 PM Attempting to reset modem
24/01/2007 6:09:32 PM Sent:AT<CR>
24/01/2007 6:09:36 PM Attempting to reset modem
24/01/2007 6:09:39 PM Sent:AT<CR>
24/01/2007 6:09:43 PM Attempting to reset modem
24/01/2007 6:09:46 PM Sent:AT<CR>
24/01/2007 6:09:50 PM Attempting to hang up modem
24/01/2007 6:09:53 PM Sent:AT<CR>
24/01/2007 6:09:58 PM Attempting to hang up modem
24/01/2007 6:10:01 PM Sent:AT<CR>
24/01/2007 6:10:06 PM Attempting to hang up modem
24/01/2007 6:10:09 PM Sent:AT<CR>
24/01/2007 6:10:14 PM Carrier retry limit reached. Marking pending messages as bad
24/01/2007 6:10:14 PM FAILED Stn:0 To:auhostingpager Frm:my name Msg:test
========================================
Any suggestions/ideas would be greatly appreciated.
Thank you.
_________________
"The price of freedom is eternal vigilance."
Thomas Jefferson
|
|
| Back to top |
|
Tech Support
Joined: 25 Aug 2003
Posts: 4405
|
| Posted: Wed Jan 24, 2007 7:34 am Post subject: |
|
|
Is the 'Routing and Remote Access' service running on your server? Any new modem that is installed will be automatically enabled in that service, and therefore be unavailable to PageGate.
To test the modem's availability, go to 'Start' -> 'All Programs' -> 'Communications' -> 'Hyperterminal'. When Hyperterminal is run, it will as for a name for the connection. Just put anything there (i.e. 'test'). On the next screen, in the 'Connect Using' box, [b]don't[/b] choose the modem from the list, but choose 'Com1' instead. Next set the communications settings to 1200 baud, 7 data bits, even parity, 1 stop bit, and no flow control.
You should get a blank terminal window, and every type your type: AT <enter>, you should get an 'OK' back. If that doesn't happen, then there is still something wrong with the Windows/Modems setup (i.e. something is using it).
|
|
| Back to top |
|
ycarver
Joined: 24 Jan 2007
Posts: 5
|
| Posted: Wed Jan 24, 2007 5:53 pm Post subject: |
|
|
Firstly, thanks for responding to my question. I checked RRAS and found that it is not running as evidenced here...
Name Status Startup Type
---- ------ ------------
PageGate Started Automatic
PageGate Dialer1 Started Automatic
PageGate GetAscii Started Automatic
PageGate Scheduler Started Automatic
Routing and Remote Access Disabled
Then I ran HyperTerminal using COM1, 1200, 7, E, 1 and None with the following results:
at
OK
ati1
External Controller Ver3.00, CheckSum=7F7D
OK
ati2
TEST OK!
OK
ati3
IP568 Data/Fax/Voice 56K Modem
OK
ati4
DSP Ver3.00 CheckSum=1CE7
OK
ati5
Australia
OK
ati6
0
OK
ati7
Controller Ver3.00 Date:Jun 11 15:00 2004
OK
ati8
DSP Ver3.00 Date:May 21 17:02 2003
OK
ati9
Software Speakerphone
OK
ati10
Program Memory CheckSum=9C64
OK
ati11
C56
OK
ati12
ERROR
I probably should have told you initially that we have two (2) Carriers defined on this server and the other one works perfectly with the new modem. The difference between the two Carriers (apart from the service related items) is the telephone number they dial.
Then I created a new Carrier and configured the service related items but left all the comms items to their default values. This was the result:
25/01/2007 9:47:56 AM ========================================
25/01/2007 9:47:56 AM Start connection to carrier: OrangeYC
25/01/2007 9:47:56 AM Connect using TAP protocol
25/01/2007 9:47:56 AM Setting communication parameters
25/01/2007 9:47:56 AM Attempting to reset modem
25/01/2007 9:47:58 AM Sent:AT<CR>
25/01/2007 9:47:59 AM Received:<CR><LF>OK<CR><LF>
25/01/2007 9:47:59 AM Modem reset
25/01/2007 9:47:59 AM Attempting to send dialer init string
25/01/2007 9:48:00 AM Sent:AT&FQ0V1X4&D2<CR>
25/01/2007 9:48:00 AM Received:<CR><LF>OK<CR><LF>
25/01/2007 9:48:01 AM Dialer init string sent
25/01/2007 9:48:01 AM Dialing carrier
25/01/2007 9:48:01 AM Sent:ATDTxxxxxxxxxx<CR>
25/01/2007 9:48:09 AM Waiting for connection
25/01/2007 9:48:25 AM Received:<CR><LF>CONNECT 31200/V42BIS<CR><LF>
25/01/2007 9:48:25 AM Connected to carrier
25/01/2007 9:48:25 AM Waiting for protocol initialization
25/01/2007 9:48:30 AM Sent:<CR>
25/01/2007 9:48:33 AM Received:?D?<CR>?<0>
25/01/2007 9:48:33 AM Sent:<CR>
25/01/2007 9:48:37 AM Received:?D?<CR>?<0>
25/01/2007 9:48:37 AM Sent:<CR>
25/01/2007 9:48:43 AM Received:?D?<CR>?<0>
25/01/2007 9:48:43 AM Sent:<CR>
25/01/2007 9:48:49 AM Received:?D?<CR>?<0>
25/01/2007 9:48:49 AM Attempting to hang up modem
25/01/2007 9:48:52 AM Sent:AT<CR>
25/01/2007 9:48:52 AM Received:<CR><LF>OK<CR><LF>
25/01/2007 9:48:52 AM Modem hung up
The message does not appear to have been sent.
If there is anything else you would like me to try, please ask. Thanks.
_________________
"The price of freedom is eternal vigilance."
Thomas Jefferson
|
|
| Back to top |
|
Tech Support
Joined: 25 Aug 2003
Posts: 4405
|
| Posted: Wed Jan 24, 2007 6:46 pm Post subject: |
|
|
| Those question marks in the log are typically indicative of a parity mismatch. In your carrier settings if the parity is even, change it to none, or vice versa.
|
|
| Back to top |
|
ycarver
Joined: 24 Jan 2007
Posts: 5
|
| Posted: Wed Jan 24, 2007 7:36 pm Post subject: |
|
|
| Tech Support wrote: |
| Those question marks in the log are typically indicative of a parity mismatch. In your carrier settings if the parity is even, change it to none, or vice versa. |
Shall give that a try in a moment.
Thank you.
_________________
"The price of freedom is eternal vigilance."
Thomas Jefferson
|
|
| Back to top |
|
ycarver
Joined: 24 Jan 2007
Posts: 5
|
| Posted: Wed Jan 24, 2007 7:45 pm Post subject: |
|
|
This is the result of using None as the Parity value in the Carrier properties (it was set to Even). The values I have used in this test are as follows: 1200, None, 7, 1, no init string (i.e., NOT auto).
25/01/2007 11:38:58 AM ========================================
25/01/2007 11:38:58 AM Start connection to carrier: OrangeYC
25/01/2007 11:38:58 AM Connect using TAP protocol
25/01/2007 11:38:58 AM Setting communication parameters
25/01/2007 11:38:58 AM Attempting to reset modem
25/01/2007 11:39:00 AM Sent:AT<CR>
25/01/2007 11:39:04 AM Attempting to reset modem
25/01/2007 11:39:06 AM Sent:AT<CR>
25/01/2007 11:39:10 AM Attempting to reset modem
25/01/2007 11:39:12 AM Sent:AT<CR>
25/01/2007 11:39:16 AM Attempting to hang up modem
25/01/2007 11:39:19 AM Sent:AT<CR>
25/01/2007 11:39:23 AM Attempting to hang up modem
25/01/2007 11:39:26 AM Sent:AT<CR>
25/01/2007 11:39:31 AM Attempting to hang up modem
25/01/2007 11:39:33 AM Sent:AT<CR>
25/01/2007 11:40:28 AM ========================================
25/01/2007 11:40:28 AM Start connection to carrier: OrangeYC
25/01/2007 11:40:28 AM Connect using TAP protocol
25/01/2007 11:40:28 AM Setting communication parameters
25/01/2007 11:40:28 AM Attempting to reset modem
25/01/2007 11:40:30 AM Sent:AT<CR>
25/01/2007 11:40:34 AM Attempting to reset modem
25/01/2007 11:40:36 AM Sent:AT<CR>
25/01/2007 11:40:40 AM Attempting to reset modem
25/01/2007 11:40:42 AM Sent:AT<CR>
25/01/2007 11:40:46 AM Attempting to hang up modem
25/01/2007 11:40:49 AM Sent:AT<CR>
25/01/2007 11:40:53 AM Attempting to hang up modem
25/01/2007 11:40:56 AM Sent:AT<CR>
25/01/2007 11:41:01 AM Attempting to hang up modem
25/01/2007 11:41:03 AM Sent:AT<CR>
... and so on. No message sent.
_________________
"The price of freedom is eternal vigilance."
Thomas Jefferson
|
|
| Back to top |
|
OzCom
Joined: 22 Oct 2003
Posts: 1123
Location: US
|
| Posted: Thu Jan 25, 2007 6:54 am Post subject: |
|
|
You mentioned that you have 2 carriers set up and one of them works fine. That leads me to believe thast your issue is not your modem. Haveyou verified that the telephone number for the carrier that is NOT working is actually a TAP modem pool?_________________ Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate |
|
| Back to top |
|
ycarver
Joined: 24 Jan 2007
Posts: 5
|
| Posted: Mon Feb 12, 2007 5:39 pm Post subject: |
|
|
Well, one of the bright sparks in the company here found a solution to our problem and it was to add the following init string in to the properties of the modem in Windows Device Manager. Note that I had already tried this init string but had placed it in the properties of the problematic Carrier profile.
&F%C0&U1
Thanks to Ozcom and Tech Support for responding to my request for assistance.
_________________
"The price of freedom is eternal vigilance."
Thomas Jefferson
|
|
| Back to top |
|
|
