cingulular smtp paging

[Paul]

Had nonregistered version on office computer which functioned fine. I received the disk in the mail and installed it on home computer and it worked fine..........took the disk to the office and deleted the unregistered version.........put in the settings and smtp does not work no matter what I try........the wctp settings for pagers work fine..........

messageheol smtp comcast.net
received 250 comcast.net
sent mail from surgerygroupsmtp.comcast.net
received 530 authentication required.
blah blah and not sent permantly

so what is up ?

[OzCom]

Do you have your DNS servers properly configured?

_________________
Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate

[Tech Support]

Just based on what you posted, port 25 looks to be open on your network. You currently have the program configured to use Comcast's Relay Server but the Relay Server is notifying you that it requires authentication.

Natually, NotePager Pro doesn't have a way to pass said authentication.

If you would, please do the following:

1) Go to Start - Control Panel in Windows.

2) Go to Network Connections.

3) Double click on Local Area Connection.

4) Go under the Support tab.

5) Click on the Details button.

6) Write down the number sequences next to DNS Server.

7) Close the network connections and control panel.

8) Open NotePager Pro.

9) Go to Carriers - Edit.

10) Highlight your carrier and click on Edit.

11) Make sure the dot is next to "Deliver directly to Destination Server".

12) Type in the numbers you wrote down in step 6 into DNS 1 and DNS 2, respectively.

[Paul]

I have checked.........through the forum.....DNS servers are correct.........everthing is correct.......tried relay server.......no good.......tried a reinstall........no good.........same settings on a different computer work just dandy...........could cingular be blacklisting or blocking that IP address for some reason ?..........port 25 is open so still do not understand.........is only option getting enterprise paging with wctp carrier thoough cingular ? why does it work on one computer and not on antoher /
Paul

[OzCom]

Couple things:

1) Cingular does NOT officially support SMTP - there is a document released internally that explains their stance - I've posted the text in this forum in the past. Feel free to email me directly off list and I'll forward you a copy

2) To see if their SMTP servers are rejecting the messages - check the email box associated with the sender you are using - any blacklist notifications should be there as bounced mail

_________________
Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate

[Paul]

gave up.........payed for enterprise paging wctp which works.....

[OzCom]

You mentioned that you are using WCTP - you'll find SNPP is slightly faster. I'm glad it is working for you now

_________________
Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate