NotePager Pro - Verizon - WCTP - Invalid response from host

[CLingle]

Greetings,

In the interest in brevity, here are the specifics about my NotePager Pro (Version 3.0) issue:

Protocol: WCTP via internet
Pager Carrier: Verizon
WCTP Site: wctp.myairmail.com/wctp
Firewall: None (in this test environment)

As discussed in this forum, Verizon requires that you setup a user ID and password to authenticate to their WCTP server. I have done so.

I am receiving an “Invalid response from host” error message that I believe is related to how NotePage sends the user ID – it adds “@” to the end of the ID. Or perhaps I am on the wrong track here…

Below is the log (with IDs and Password changed). Any assistance would be greatly appreciated.

<NotePage Pro Log>

5/10/2005 4:54:22 PM ------------------------------------------------
5/10/2005 4:54:22 PM Start connection to carrier: Verizon
5/10/2005 4:54:22 PM Send using WCTP protocol
5/10/2005 4:54:22 PM ------------------------------------------------
5/10/2005 4:54:22 PM Working on message to: MyUser from: MySendersName
5/10/2005 4:54:22 PM Formatting message
5/10/2005 4:54:22 PM Message contained in single packet
5/10/2005 4:54:22 PM Sending message
5/10/2005 4:54:22 PM Sent:
5/10/2005 4:54:22 PM <?xml version="1.0"?>
5/10/2005 4:54:22 PM <!DOCTYPE wctp-Operation SYSTEM "http://dtd.wctp.org/wctp-dtd-v1r1.dtd">
5/10/2005 4:54:22 PM <wctp-Operation wctpVersion="wctp-dtd-v1r1">
5/10/2005 4:54:22 PM <wctp-SubmitClientMessage>
5/10/2005 4:54:22 PM <wctp-SubmitClientHeader submitTimestamp="2005-05-10T22:54:22">
5/10/2005 4:54:22 PM <wctp-ClientOriginator senderID="MySendersName@" miscInfo="MyVerizonPassword" />
5/10/2005 4:54:22 PM <wctp-ClientMessageControl preformatted="true" />
5/10/2005 4:54:22 PM <wctp-Recipient recipientID="3035551212" />
5/10/2005 4:54:22 PM </wctp-SubmitClientHeader>
5/10/2005 4:54:22 PM <wctp-Payload>
5/10/2005 4:54:22 PM <wctp-Alphanumeric> MySendersName:Test Message from Curt</wctp-Alphanumeric>
5/10/2005 4:54:22 PM </wctp-Payload>
5/10/2005 4:54:22 PM </wctp-SubmitClientMessage>
5/10/2005 4:54:23 PM </wctp-Operation>
5/10/2005 4:54:23 PM Recieved:
5/10/2005 4:54:23 PM <?xml version="1.0" encoding="UTF-8"?>
5/10/2005 4:54:23 PM <!DOCTYPE wctp-Operation SYSTEM "http://wctp.myairmail.com/wctp/wctp-dtd-v1r1.dtd">
5/10/2005 4:54:23 PM <wctp-Operation wctpVersion="wctp-dtd-v1r1.dtd" wctpToken="x226"><wctp-SubmitClientResponse><wctp-ClientSuccess successText="Message Accepted" successCode="200" trackingNumber="465357138"/></wctp-SubmitClientResponse></wctp-Operation>
5/10/2005 4:54:23 PM Invalid response from host
5/10/2005 4:54:23 PM Message retry limit reached
5/10/2005 4:54:23 PM FAILED To: MyUser Frm: MySendersName Msg:Test Message from Curt
5/10/2005 4:54:23 PM Carrier retry limit reached. Marking pending messages as bad


<Verizon description of what they expect>
From: http://wctp.myairmail.com/index.html

' <?xml version="1.0" encoding="UTF-8"?>
' <!DOCTYPE wctp-Operation
' SYSTEM "http://wctp.myairmail.com/wctp/wctp-dtd-v1r1.dtd">
' <wctp-Operation wctpVersion="wctp-dtd-v1r1">
' <wctp-SubmitRequest>
' <wctp-SubmitHeader submitTimestamp="2004-08-31T19:45:00">
' <wctp-Originator senderID="verizonCustomerLogin"
' securityCode="mySecretPassword"/>
' <wctp-MessageControl messageID="test00"/>
' <wctp-Recipient recipientID="8005551212"/>
' </wctp-SubmitHeader>
' <wctp-Payload>
' <wctp-Alphanumeric>Testing 123</wctp-Alphanumeric>
' </wctp-Payload>
' </wctp-SubmitRequest>
' </wctp-Operation>

Thank you in advance!

- Curt

[Tech Support]

From the log, it actually looks like the message is being sent successfully, but NotePager Pro isn't realizing it.

Can you please email us at: support@notepage.com so we can send you an updated file to try?

Thanks.

_________________
Tech Support
support@notepage.com
http://www.notepage.net

[sebrewer]

I would be interested in seeing this solution as well. Is there any way to specify a sender ID as well as a password when defining a WCTP carrier ?

[sebrewer]

... FYI, I'm using PageGate ... found this post while searching the forum. PageGate shows a different error message, indicating that the ClientOriginator is bad ...

[swmarlin]

I am interested in this answer as well. How do you set the username? I registered with verizon for use of wctp server. When I setup the carrier, instead of sending my "username" it sends a different username in the form of "user@domain.com".

[CLingle]

Greetings,

The fix for this problem was a patch from the NotePage, Inc. folks. As for the User setup, in our case, I used Tools -> Settings -> General -> Sender's Name. This matches the account created at Verizon. The password is stored in the Carrier record.

Hope this helps!

Peace.

- Curt

[claytaylorgreene]

I'm now trying to use WCTP with Verizon and have the same problem. I'm registered with them but am receiving an error back "Invalid SenderID or Security Code". The software is putting the same '@' symbol after my SenderID. Where can I receive the updated file for NotePager that someone referred to in this post.
Thanks,
Clay

[Tech Support]

Send an email to support@notepage.com and we'll email you an updated dialer component for NotePager Pro.

_________________
Tech Support
support@notepage.com
http://www.notepage.net

[avolety]

Hello Curt,

DId you get any further information from TEch Support regarding this issue?

I am curious to know the final status of this post.

Could you please let me know.

Thanks a lot,
avolety