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tpeterson
Joined: 03 Mar 2005
Posts: 14
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 Posted: Wed Mar 09, 2005 1:31 pm Post subject: PageGate License Issue |
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| I have a license for PageGate with 4 dialers. I am trying to setup the 2-4 dialer. I setup the dialer through the admin but it will never start. Is this a license issue? Thanks
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Tech Support
Joined: 25 Aug 2003
Posts: 4407
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| Posted: Wed Mar 09, 2005 1:43 pm Post subject: |
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Open PageGate Admin on the Server.
Do you have Dialers 2 - 4 selected under 'Program' - 'Settings' - 'Run on this Server' ?
Do the Dialer executables (PGDial2.exe, etc.) exist in the PageGate Program File directory?
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tpeterson
Joined: 03 Mar 2005
Posts: 14
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| Posted: Wed Mar 09, 2005 2:34 pm Post subject: |
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| I did not have dialers 2-4 selected under "run on this server" (duh!). Now I have them selected and dialers 1, 2, and 3 are all "running", as displayed via admin. HOwever, I can't send a page via dialer 3. In windows Services panel, it shows as stopped even though it shows as "running" in PG admin.
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Tech Support
Joined: 25 Aug 2003
Posts: 4407
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| Posted: Wed Mar 09, 2005 2:43 pm Post subject: |
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| What entries appear in the Dialer 3 log (PGDial3.log)?
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tpeterson
Joined: 03 Mar 2005
Posts: 14
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| Posted: Wed Mar 09, 2005 2:50 pm Post subject: |
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| No entries appear in the dialer 3 log. There are a couple of errors in the event viewer: 1)30000 millisecond timout waiting for dialer 3 and 2)the service did not respond to the start request in a timely fashion.
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Tech Support
Joined: 25 Aug 2003
Posts: 4407
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| Posted: Wed Mar 09, 2005 3:13 pm Post subject: |
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What is the Dialer 3 "Startup Type" in Windows Services Management Console?
It should be set to "Manual" (as well as the other dialers).
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tpeterson
Joined: 03 Mar 2005
Posts: 14
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| Posted: Wed Mar 09, 2005 3:24 pm Post subject: |
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| It is set to manual, just like the other dialers.
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Tech Support
Joined: 25 Aug 2003
Posts: 4407
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| Posted: Wed Mar 09, 2005 3:29 pm Post subject: |
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Set PageGate to run as an Application (in PageGate Admin).
PageGate will shut down, unload from Windows Services, then restart (as an application).
Does Dialer 3 start while running as an app?
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tpeterson
Joined: 03 Mar 2005
Posts: 14
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| Posted: Wed Mar 09, 2005 4:28 pm Post subject: |
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Dialer 3 did startup as an APP. I then switched it back to run as SERVICE and it seems to be working fine now.
Thanks for your help!
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