Siemens GSM modem delivering wrong characters

[plangley]

i.e. _ is not displayed properley also what is the correct init string

[Tech Support]

Can you post the connection attempt from your Dialer log (PGDial1.log)?

[plangley]

****EDITED by Technical Support **** ========================================

11/02/2005 21:40:22 Start connection to carrier: gsm
11/02/2005 21:40:22 Connect using GSM protocol
11/02/2005 21:40:22 Setting communication parameters
11/02/2005 21:40:22 Attempting to reset modem
11/02/2005 21:40:24 Sent:AT<CR>
11/02/2005 21:40:25 Received:<CR><LF>OK<CR><LF>
11/02/2005 21:40:26 Modem reset
11/02/2005 21:40:26 Attempting to send dialer init string
11/02/2005 21:40:26 Sent:AT&FQ0V1X4&D2<CR>
11/02/2005 21:40:26 Received:<CR><LF>OK<CR><LF>
11/02/2005 21:40:27 Dialer init string sent
11/02/2005 21:40:27 Attempting to send carrier init string
11/02/2005 21:40:27 Sent:AT&FQ0V1X4&D2N0+MS=B103,0<CR>
11/02/2005 21:40:47 Received:<CR><LF>ERROR<CR><LF>
11/02/2005 21:40:48 Unable to send carrier init string
11/02/2005 21:40:48 Sent:AT+CMGF=1<CR>
11/02/2005 21:40:49 Received:<CR><LF>OK<CR><LF>
11/02/2005 21:40:49 Text delivery mode entered
11/02/2005 21:40:49 ----------------------------------------
11/02/2005 21:40:49 Working on message to: blackberry from: LloydsBackup
11/02/2005 21:40:49 Formatting message
11/02/2005 21:40:49 Message contained in a single packet
11/02/2005 21:40:49 Sending packet
11/02/2005 21:40:49 Sent:AT+CMGS="0044XXXXXXXXXX"<CR>
11/02/2005 21:40:49 Received:<CR><LF>>
11/02/2005 21:40:50 Sent:LloydsBackup:Paging OK NerveCntr not receiving traps. from Lloyds Primary - INVESTIGATE<SUB>

11/02/2005 21:40:53 Received:<CR><LF>+CMGS: 123<CR><LF><CR><LF>OK<CR><LF>
11/02/2005 21:40:53 Packet sent successfully
11/02/2005 21:40:53 SUCCESSFUL Stn:1 To:blackberry Frm:LloydsBackup File:tmp376.761 Msg:Paging OK NerveCntr not receiving
traps. from Lloyds Primary - INVESTIGATE

11/02/2005 21:40:54 Attempting to hang up modem
11/02/2005 21:40:56 Sent:AT<CR>
11/02/2005 21:40:56 Received:<CR><LF>OK<CR><LF>
11/02/2005 21:40:56 Modem hung up

[Tech Support]

We edited the above post or length and privacy issues.

What did you see on the device? According to the Dialer Log, the message is clear and the packet delivery was OK.

Also, you can remove the Dialer and Carrier Init strings. The dialer will always send the "AT+CMGF=1<CR>" command for GSM. You do not need Carrier and Dialer Init Strings.

[plangley]

Hi

I tried setting the init string to auto, but still the _ (under score character) comes out like a greek symbol.

[Tech Support]

Can you send a message (containing an underscore) to that display device using another protocol? What is the result?

An underscore is considered a printable character, and most devices will display them correctly.

We also suggest that you consult the documentation for the Siemens GSM modem and/or the display device. Do either of them mention whether an underscore is a "valid" character?

As far as the "Init Strings" are concerned, you can "Delete" them, so those fields are empty.

[plangley]

Hi

Yes I can send the undscore from other devices to my phone and it comes through fine, we have another seimens GSM modem on anther system running different software and this also sends out the underscore OK. The only differntiating factor seems to be the software

Regards

Peter

[Tech Support]

Have you tried swapping the GSM modems?

[plangley]

No, that had occured to me but they are in different buildings, I will try and arrange this and get back to you

Cheers

Peter

[Tech Support]

Thanks.

PageGate sends the characters that you see in the log.

11/02/2005 13:06:10 Sent:339:LloydsBackup:aspect_ov1 node up<SUB>

The entry (above) from your Dialer Log is an example.

The Dialer sent "339:LloydsBackup:aspect_ov1 node up".

Also, does the Recipient ID require the country code?
"0044"?

[plangley]

Hi

Right, I have swapped the modem, including the sim and it still wont send the _ (underscore character). I have also removed all init strings. the log file works fine and the mdems send the character using other software. Any other suggestions?

Regards

Peter

[Tech Support]

What is the exact version of the dialer executable (PGDial1.exe)?

[plangley]

4.00.0091

regards

Peter

[Tech Support]

As a test, we captured a text file containing all of the data that passed between the dialer executable (v 4.00.0091) and a GSM "modem".

The capture file's data was viewed in a hex editor and definitely contains underscores (hex value "5F" / ascii decimal value "095").

What happens if you send a message manually from Admin?
Does the underscore come through?

Could you look for a file named "tmp347.698" on your system? It may be in the "good" sub-directory of the GetAscii polling directory. If you find that file, please email it to forumsupport@notepage.com .

Also, which OS are you using?

[plangley]

Hi

I can only find find three sub folders badmsg, mailin and mailout under the pagegate folder & no tmp files

Regards

Peter