.dll conflict with HCL Notes

[evanson]

We got a fix for this. Now when I installed v11, I get the screen to put in the path to the data base and when I click apply I get an error "Error # 48 Error in loading DLL in Procedure: setup_form apply" and then when I run it I get an error "Error #48 Error in loading DLL in Procedure: main".

[Tech Support]

Hi,
We have a some utilities that you can download that will:
1. Verify that all the files that the PageGate installer is meant to install, are actually installed on the computer.
2. Verify that all the PageGate support files that need to be registered with Windows, are registered.

Download this file:
https://www.notepage.net/download/dev/pg-checks.zip

Unzip the contents into the PageGate program folder (typically C:\Program Files (X86)\NotePage\PageGate\

Open a command prompt using 'run as administrator'

Run pgserver-checkfiles.bat to verify that the proper files exist in the correct locations

Run pgserver-registerfiles.bat to verify that the support files are registered

Please let us know how that goes.

[evanson]

check files all good
register files:
FAILED: C:\Windows\SysWOW64\msjtes40.dll (exit code: 5)

[Tech Support]

The msjtes40.dll registration error from that utility is actually expected on more current Windows computers. the windows update: September 9, 2025—KB5065426 (OS Build 26100.6584) updates most of the Jet database files and it no longer allows msjtes40.dll to be registered manually. That is ok, because Windows does register it, it just can't be registered by anyone else.

Do you get the error #48 if you right-click on the PageGate Admin shortcut and choose 'run as administrator'?

[evanson]

I'm just installing the client.

Yes, I get the error.

[Tech Support]

There are a couple of things you can try:
1. Install PageGate Admin and see if you get the same error.

2. Unfortunately our error reporting can't detect what .dll file is failing, so external tools must be used.
The most reliable method is to watch the filesystem in real-time using Microsoft's free Process Monitor (ProcMon) utility. This captures the exact file path that the application attempts to access right before crashing.
Download Process Monitor from Microsoft Sysinternals.
Launch Procmon.exe and pause data capture by clicking the Capture icon (or press Ctrl + E).
Clear the current log using the Clear icon (or press Ctrl + X).
Click the Filter icon (or press Ctrl + L) and add a rule:
Process Name is pgc.exe
Click Add, then OK.
Start capturing again (Ctrl + E).
Run PageGate Client and trigger Error 48.
Stop capturing immediately (Ctrl + E) to prevent log overflow.
Look at the bottom of the log list.
Look for results labeled NAME NOT FOUND or PATH NOT FOUND on files ending in .dll

[evanson]

Same error with admin.

last NAME NOT FOUND is c:\windows\SysWOW64\en-US\netmsg.dll.mui

Do you want me to send you a .csv of all of them?

[evanson]

These are rest
C:\Program Files (x86)\NotePage\PageGate Client\VBAJET32.DLL
C:\Program Files (x86)\NotePage\PageGate Client\dao360.dll
C:\Windows\SysWOW64\dao360.dll
C:\Program Files (x86)\NotePage\PageGate Client\dao360.dll
C:\Program Files (x86)\NotePage\PageGate Client\dao360.dll
C:\Windows\SysWOW64\dao360.dll
C:\Windows\System\dao360.dll
C:\Windows\dao360.dll
C:\Program Files\Common Files\Oracle\Java\javapath_target_5204656\dao360.dll
C:\Oracle\product\19.0.0\client_1\bin\dao360.dll
C:\Oracle\product\11.2.0\client_1\dao360.dll
C:\Oracle\product\11.2.0\client_1\bin\dao360.dll
C:\Windows\SysWOW64\dao360.dll
C:\Windows\dao360.dll
C:\Windows\SysWOW64\wbem\dao360.dll
C:\Windows\SysWOW64\WindowsPowerShell\v1.0\dao360.dll
C:\WINDOWS\SysWOW64\OpenSSH\dao360.dll
C:\Program Files\SQL Anywhere 16\Bin64\dao360.dll
C:\Program Files\SQL Anywhere 16\Bin32\dao360.dll
C:\Program Files\dotnet\dao360.dll
C:\Program Files (x86)\Microsoft SQL Server\150\DTS\Binn\dao360.dll
C:\Program Files\SQL Anywhere 17\Bin64\dao360.dll
C:\Program Files\SQL Anywhere 17\Bin32\dao360.dll
C:\Program Files (x86)\Microsoft SQL Server\160\DTS\Binn\dao360.dll
C:\Program Files\Microsoft SQL Server\170\DTS\Binn\dao360.dll
C:\Program Files\PowerShell\7\dao360.dll
C:\Users\emd\AppData\Local\Microsoft\WindowsApps\dao360.dll
C:\Program Files\Azure Data Studio\bin\dao360.dll
C:\Users\emd\AppData\Local\Programs\Microsoft VS Code\bin\dao360.dll
C:\Program Files\Java\jre1.8.0_241\bin\dao360.dll
C:\Program Files (x86)\NotePage\PageGate Client\dao360.dll
C:\Program Files (x86)\NotePage\PageGate Client\dao360.dll
C:\Program Files (x86)\NotePage\PageGate Client\dao360.dll
C:\Windows\SystemResources\MSJINT40.DLL.mun
C:\Windows\SystemResources\MSJINT40.DLL.mun
C:\Program Files (x86)\NotePage\PageGate Client\netmsg.dll

[Tech Support]

Do all of those come back as "NAME NOT FOUND", or just the netmsg.dll?

[evanson]

name not found

[Tech Support]

My best guess it that you are experiencing some sort of conflict between applications in regards to suppport files (i.e. dll's, ocx's etc.).

The PageGate client will first look in it's local program folder for those files, before resorting to searching for them on the system. So, here are steps to put the support files that PG Client requires, into its program folder.

1. Run the PageGate installer (pgsetup.exe or pgv11.exe)
2. You will get an initial screen which has choices as to which program to install (i.e. server, admin, client, etc.)
3. Stop and leave that up on the screen.
4. Open a command prompt and type: set
and hit enter
5. Make note of the value for TEMP
6. Open a file browser and change into the TEMP folder location
7. Open the PGSetup folder found there
8. Copy the following files from that folder, into your PageGate Client program folder (typically c:\program files (x86)\notepage\PageGate Client\
psvince.dll
flp32x20.ocx
sgpview4.ocx
vbaledit2.ocx
dao360.dll
comdlg32.ocx
mscomctl.ocx
msjet40.dll
msjint40.dll
msjter40.dll
msjtes40.dll
msrd3x40.dll
msrepl40.dll
msvbvm60.dll
msvcrt.dll
msvcrt40.dll
mswdat10.dll
mswstr10.dll
ole32.dll
oleaut32.dll
olepro32.dll
vb5db.dll
vbajet32.dll
stdole2.tlb
9. After you have copied the files, you can quit out of the PageGate installer

Try running PageGate Client again and let us know the results
Thanks

[evanson]

It's working now for both client and admin.

I copied:
mscomctl.ocx
dao360.dll
comdlg32.ocx
msjet40.dll
msjint40.dll
msjter40.dll
msjtes40.dll
msrd3x40.dll
msrepl40.dll
msvbvm60.dll
msvcrt.dll
msvcrt40.dll
mswdat10.dll
mswstr10.dll
ole32.dll
oleaut32.dll
olepro32.dll
vb5db.dll
vbajet32.dll
stdole2.tlb

the others you listed were there with same date and time and size.

[Tech Support]

That's great!

Please let us know if you run into any other problems.