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Tom p



Joined: 22 Oct 2019
Posts: 1

PostPosted: Tue Oct 22, 2019 7:14 pm    Post subject: Messages not being received Reply with quote

We use Notepage to send text messages to about 30 employees with various carriers.

As of Monday, a number of employers with Verison are not receiving these messages

Thoughts ?


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OzCom



Joined: 22 Oct 2003
Posts: 1104
Location: US

PostPosted: Wed Oct 23, 2019 7:44 am    Post subject: Reply with quote

We would need to see the connection log files to see the actual communication between NotepagerPro and the end carrier



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Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate
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Tech Support



Joined: 25 Aug 2003
Posts: 4218

PostPosted: Wed Oct 23, 2019 7:57 am    Post subject: Reply with quote

If you would, please email a copy of your program's logs to support at notepage dot com

1) If you're using PageGate, please send the c:\PageGateData\Logs\*.log files.

2) If you're using NotePager Pro, go to View - Activity Log. Click the Clipboard button and you can paste that in to an email or in to a text file that you can attach to an email.



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